Captain - OLA OLA

BEYOND FLAVOURS PTE. LTD.; Singapore; On-site; SGD 30,000 - 54,000; Full time

Job summary

BEYOND FLAVOURS PTE. LTD. operates Ola-Ola, a contemporary Tex-Mex sensation restaurant in Marina One East Tower, Singapore.

This role focuses on supervising front-of-house operations, ensuring guest satisfaction, and supporting the F&B manager. You will lead service staff and coordinate with the kitchen to deliver memorable experiences. The position emphasizes guests from arrival to departure, handling payments, and maintaining high service standards.

Qualifications

• Experience in front-of-house operations and guest service.
• Ability to lead service staff and uphold standards.
• Excellent communication and problem-solving skills.

Responsibilities

• Greet guests, seat them, and assist throughout the dining experience.
• Coordinate with kitchen, take orders, and ensure timely service.
• Handle payments accurately and maintain service standards.
• Maintain cleanliness and uphold health and sanitation policies.

Skills

Guest service

Team supervision

Order taking

Upselling

Job description

Supervise daily front-of-house operations, ensure guest satisfaction, and support the F&B manager. Responsibilities include leading service staff, managing guest experiences from arrival to departure, coordinating with the kitchen, handling payments, and ensuring service standards and cleanliness are maintained.

Guest services

• Greet, seat, and assist guests throughout their dining experience.
• Present menus, highlight specials, and take orders.
• Handle guest inquiries, concerns, or complaints with professionalism and a focus on problem-solving.
• Process payments accurately and efficiently.
• Establish rapport with guests to build loyalty and gather feedback.

Staff and team supervision (Subject to relevant experience)

• Lead, supervise, and train the front-of-house team to ensure service standards are met.
• Act as a supervisor on duty in the manager's absence.
• Assist with opening and closing duties and checklists.
• Support and empower teammates during busy periods.
• Communicate clearly with staff, using professional language.

Operational duties

• Coordinate with the kitchen to communicate menu questions, special requests, and wait times.
• Ensure food and beverages are served correctly and promptly.
• Maintain cleanliness and organization of the dining and service areas.
• Uphold all policies, including health, safety, and sanitation standards.
• Set up tables and assist with banquet setup tasks when needed.

OLA-OLA is a contemporary Tex-Mex sensation restaurant. Experience the fusion of American diner charm and vibrant Mexican cuisine at Ola-Ola. From tantalizing tacos to Mexican-inspired burgers, each dish embodies cross-cultural innovation. With a welcoming wave of hospitality, Ola-Ola promises a lifestyle that accompanies you through every occasion; crafting memorable experiences with unforgettable culinary sensations, curated by passionate individuals. OLA is located at Marina One East Tower - The Heart of Singapore's CBD.

As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives.

This role is one of very few positions that are primed to directly influence the guest experience. You will directly be able to ensure that our guests leave happy and satisfied with the service and experience at our restaurants- especially being able to identify unique opportunities to delight in the day-to-day service.

You’ll be in-charge of:

• Building and maintaining relationships with guests
• Order taking & menu description
• Up-selling products based on your extensive product knowledge
• Ensuring guest satisfaction by being proactive in service operations
• Improving procedures and systems

We love people who:

• Go above and beyond to make someone else’s day
• Are thoughtful and kind, while upholding high standards
• Own outcomes and drive solutions
• Are ever-curious and always learning

No experience needed, as long you are willing to work and learn. Bubbly and service oriented. Come join us!

Permanent Resident or Singaporean to apply.

Salary will be based on combination of educational qualifications, relevant experience, and specialized skills.