Capital Market IT Run Specialist (Senior)

Crédit Agricole Group; Singapore; On-site; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a proactive Support Analyst with over 12 years of experience in application support within capital markets. This role involves defining application monitoring strategies, providing critical Level 1 and Level 2 support, and collaborating with teams to enhance service quality. Ideal candidates will possess strong analytical skills, a continuous improvement mindset, and a solid understanding of financial products. Join a dynamic team dedicated to delivering innovative solutions and ensuring operational excellence in a fast-paced environment.

Qualifications

• 12+ years of experience in support activities required.
• Strong knowledge in XML, SQL, PL/SQL, and MQ Series.

Responsibilities

• Define and implement application monitoring in coordination with the build team.
• Provide Level 1 and Level 2 application support to business users.

Skills

SLA & KPI management

Client communication & interaction

Predictive analysis

Risk analysis

Project execution

XML

SQL

PL/SQL

MQ Series

CFT

Control-M

Education

ITIL certification

Tools

ITRS Geneos

Summit

Kondor+

Murex

Intellimatch

Job description

Main responsibilities

Application monitoring responsibilities

1. Define and implement, in coordination with the build team, the necessary application monitoring.
2. Supervise and monitor daily and monthly processes, handle user requests by working closely with project, infrastructure, and production teams.
3. Support overnight batches during Singapore morning and early afternoon to ensure swift analysis and resolution of issues, minimizing downtime.
4. Process and issue daily, weekly, and monthly reports on data quality of risk chains, with increased activity during monthly runs.

Incidents and Requests Management (business users and other IT teams)

1. Provide Level 1 and Level 2 application support to business users (traders, risk managers, market risk monitoring operators, back-office and middle-office analysts, market data administrators, etc.).
2. Analyze and manage incidents, problems, and requests.

Problem Management and Continuous Improvement

1. Prepare and maintain a knowledge base for each application within the team’s scope, in coordination with the build and operations teams.
2. Collaborate with the build team to assess problem priorities and follow up on resolutions, contributing to the definition of long-term solutions.
3. Provide non-functional requirements to the build team to implement monitoring as code, where available.

The Support Analyst should have a proactive mindset towards security, incident prevention, productivity, and overall service quality improvement. Candidates should have a strong interest in capital market functionalities.

Qualifications and Profile

• Candidates should have 12+ years of experience in support activities.
• ITIL certification is required.
• Skills include:
• SLA & KPI management, client communication & interaction
• Predictive analysis, consulting, escalation management
• Risk analysis and project execution

Additional qualities include:

• Continuous improvement mindset, innovative solutions, and automation interest.
• Strong knowledge in XML, SQL, PL/SQL, MQ Series, CFT, and Control-M.
• Knowledge of monitoring solutions (e.g., ITRS Geneos).
• Excellent communication and interpersonal skills.
• Strong analytical and troubleshooting skills.
• Ability to work well under pressure.
• Autonomous, self-motivated, and a team player.
• Perseverance and diligent time management.

Optional Skills

• Understanding of banking and finance.
• Knowledge of trade lifecycle and financial products (Treasury, FX, Bonds, Credit, IRD).
• Experience with Capital Market FO/BO systems (e.g., Summit, Kondor+, Murex).
• Experience with reconciliation systems like Intellimatch.