Capital Market IT Run Specialist (Senior)

Crédit Agricole CIB; Singapore; Hybrid; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a Support Analyst with over 12 years of experience in application monitoring and incident management. This role involves collaborating with various teams to ensure smooth operations and high-quality service delivery in a fast-paced environment. Candidates should possess strong analytical and troubleshooting skills, along with a proactive mindset towards security and productivity. With a commitment to continuous improvement and a focus on capital market functionalities, this position offers a dynamic opportunity to contribute to innovative solutions in the financial sector. Join a company that values diversity and inclusion, providing a supportive work environment for all.

Benefits

Telecommuting options

Diversity and inclusion initiatives

Professional development opportunities

Qualifications

• 12+ years of support activity experience required.
• Strong knowledge in XML, SQL, and PL/SQL essential.
• ITIL certification is a must.

Responsibilities

• Define and implement application monitoring with the build team.
• Provide Level 1 and Level 2 application support to business users.
• Analyze and manage incidents and requests effectively.

Skills

XML

SQL

PL/SQL

MQ Series

CFT

Control-M

Incident Management

Problem Management

Communication Skills

Analytical Skills

Education

Bachelor's Degree

ITIL Certification

Tools

ITRS Geneos

Reconciliation Systems (Intellimatch)

Job description

Description du poste

Main responsibilities

Application monitoring responsibilities

• Define and implement, in coordination with the build team, the needed application monitoring.
• Supervise and monitor daily and monthly chains; handle user requests by working closely with project, infrastructure, and production teams.
• Support overnight batches occurring during Singapore morning and early afternoon to ensure swift analysis and resolution of problems, minimizing downtime.
• Process and issue daily, weekly, and monthly reports on data quality of risk chains, with activity usually more intense during monthly runs.

Incidents and Requests management (business users and other IT teams)

• Provide Level 1 and Level 2 application support to business users (traders, risk managers, market risk monitoring operators, back-office and middle-office analysts, market data administrators, etc.).
• Analyze and manage incidents, problems, and requests.

Problem management and continuous improvement

• Prepare and maintain a knowledge base for each application within the team’s scope, in coordination with the build and operations teams.
• Collaborate with the build team to assess problem priorities and follow up on resolutions, contributing to the definition of long-term solutions.
• Provide non-functional requirements to the build team to implement 'monitoring as code' whenever available.

The Support Analyst should have a proactive mindset regarding security, incident prevention, productivity, and overall service quality improvement. Candidates should have a strong interest in capital market functionalities.

Qualifications and Profile

• Candidates should have 12+ years of support activity experience.
• Candidates should hold an ITIL certification.

SLA & KPI management, client communication & interaction
Predictive analysis, consulting, escalation management
Risk analysis and project execution

• Interest in continuous improvement, out-of-the-box solutions, and automation mindset.
• Strong knowledge of XML, SQL, PL/SQL, MQ Series, CFT, and Control-M.
• Knowledge of monitoring solutions (e.g., ITRS Geneos).
• Excellent communication and interpersonal skills.
• Strong analytical and troubleshooting skills.
• Ability to work well under pressure.
• Autonomous, self-motivated, and a good team player.
• Strong perseverance, diligence, and effective time management.

Optional

• General banking and finance knowledge.
• Understanding of trade lifecycle, financial products (Treasury, FX, Bonds, Credit, IRD, etc.).
• Exposure to Capital Market FO/BO systems (e.g., Summit, Kondor+, Murex).
• Experience with reconciliation systems like Intellimatch.

Candidate Criteria

• Minimum education: Bac +3 / L3.
• Relevant discipline Bachelor’s degree or higher.
• Minimum experience: 11+ years.

Company: Crédit Agricole CIB

About Crédit Agricole Corporate and Investment Bank (Crédit Agricole CIB): Crédit Agricole CIB is the financing and investment banking arm of the Crédit Agricole group. With nearly 8,600 employees across more than 30 locations worldwide, it supports clients' financial needs through services in market banking, investment banking, structured financing, commercial banking, and international trade. Most positions are eligible for telecommuting, subject to our agreement and after a successful onboarding period. Crédit Agricole CIB is committed to the inclusion of people with disabilities; therefore, this position is open to all candidates.