Call Centre Team Leader

CONNECT CENTRE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading call centre organization in Singapore is seeking a Call Centre Manager to oversee operations and manage a team of agents. Responsibilities include service recovery, recruitment, training, and administrative support. Candidates should possess a minimum of GCE'O' level qualification and ideally have experience in a call centre. Competitive salary is offered, along with a structured work schedule.

Qualifications

• Minimum 1 year experience in a call centre setting is advantageous.
• Must be comfortable with the working environment.
• Strong skills in Microsoft Applications required.

Responsibilities

• Assist in managing the agents and Call Centre operations.
• Handle complaints and manage service recovery.
• Provide administrative support in the Call Centre.

Skills

Proficient in Microsoft Applications

Good verbal communication skills

Ability to handle stress

Education

Minimum GCE'O' level qualification or equivalent

Job description

Responsibilities:

• Assist in managing the agents and Call Centre operations
• Handle complaints and manage service recovery
• Handle the recruitment, training, and development of the agents
• Provide administrative support in the Call Centre
• Cover the Team Managers' duties and shift where necessary
• Any other ad-hoc tasks that may be assigned by the management

Requirements:

• Minimum GCE'O' level qualification or equivalent
• Proficient in relevant computer applications and skills (Microsoft Applications)
• Must be able to handle stress extremely well
• Good verbal communication skills
• Minimum 1 year experience in a call centre setting is advantageous
• Must be comfortable and or agreeable to the working environment of the workplace (more details once shortlisted for an interview)

Other Information:

• Monthly basic salary range of $2,300 to $2,500
• 5.5-days work-week including Saturday (on rotation basis)
• Official working hours are from 8.30am to 5.30pm
• Workplace is at Upper Changi area of Singapore (more information during the interview)
• Recruitment is subject to background check and clearance