Call Centre Team Lead

JTE Recruit Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in the elevator industry seeks a Call Centre Supervisor to oversee operations at their Kaki Bukit location. This role involves managing call center agents and ensuring high standards of customer service are met. With a competitive salary of up to 4500 SGD basic plus bonuses, it offers an exciting opportunity for a seasoned professional in a dynamic environment.

Qualifications

• At least GCE 'O' Level or equivalent required.
• Minimum of 5 years call center experience, with 2 years in a supervisory role.
• Strong communication and leadership skills essential.

Responsibilities

• Supervise all call center agents and monitor their performance.
• Handle escalated customer inquiries and resolve issues efficiently.
• Implement new processes to improve call center efficiency.

Skills

Customer Service

Supervisory Skills

Quality Monitoring

Problem Solving

Education

GCE 'O' Level or equivalent

Job description

Our Client:

5Day Work Week
Kaki Bukit
UP $4500 Basic + AWS+Variable Bonus
Elevator Industry (MNCCompany)

Responsibilities:

• Supervise and oversee all call center agents

• Monitor call quality and provide feedback to agents for continuous improvement

• Handle escalated customer inquiries and resolve complex issues efficiently

• Implement new processes and procedures to improve efficiency of agents

Requirements:

• Min. GCE'O'Level or equivalent

• Min. 5 years of Call Centre Experience with 2 years of Supervisory Experience

For interested applicants, please click"APPLY NOW"

We regret to inform that only shortlisted candidates would be notified.

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JTE Recruit Pte Ltd | EA Lic No: 14C7215