Call Centre Officer (Up to 3K, Office Hours/Shift) #HRY

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

RECRUIT EXPRESS PTE LTD seeks a Call Centre Officer responsible for managing incoming and outgoing calls, scheduling appointments, and providing excellent customer service. Ideal candidates will have a minimum of NITEC in any discipline and relevant experience in a call centre environment. This role requires maintaining confidentiality and ensuring user satisfaction while navigating various communication mediums.

Qualifications

• Min NITEC in any discipline required.
• Prior call centre experience would be helpful.
• Must be able to travel to Red Hill MRT.

Responsibilities

• Answering incoming and outgoing calls.
• Conducting appointment bookings for Specialist Outpatient Clinics.
• Handling and resolving complaints.

Skills

Confidentiality

Communication

Complaint Handling

Appointment Management

Education

NITEC in any discipline

Job description

• Answering incoming and outgoing calls in a timely manner and in accordance with the Hospital policy
• Maintaining confidentiality of caller and Hospital information as directed
• Conducting appointment bookings from all sources of referrals for the Specialist Outpatient Clinics/Centres via phone calls, faxes and emails
• Assisting in rescheduling, cancelling, re-booking and reminding of appointments when required
• Directing calls to internal and external stakeholders
• Handling and resolving complaints
• Providing call back assistance (CBA) service to callers
• Performing other related duties as assigned or requested

REQUIREMENTS:

• Min NITEC in any discipline
• Can travel to Red Hill MRT
• Prior call centre experience would be helpful

Interested candidates please send your updated resume in MS Word Format to:

[e-mail]

Subject: Call Centre Officer

EA Personnel No: R23116144
EA Personnel Name: Lim Ruo Yi, Rachel
Company EA License No.: Recruit Express Pte Ltd (99C4599)