Call Centre Officer (Up to 3K, Office Hours) #HWX

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

A prominent recruitment agency seeks a Call Centre Officer to manage and facilitate various call operations efficiently. Key responsibilities include handling appointment bookings, ensuring customer satisfaction, and maintaining confidentiality. Ideal candidates have at least a NITEC qualification and prior experience in a call center setting.

Qualifications

• NITEC qualification required.
• Prior call centre experience would be helpful.
• Able to commit Mon-Fri Office Hours + Half Sat morning.

Responsibilities

• Answering incoming and outgoing calls in a timely manner.
• Conducting appointment bookings from referrals.
• Handling and resolving complaints.

Skills

Communication

Problem Solving

Confidentiality

Education

Min NITEC in any discipline

Job description

• Answering incoming and outgoing calls in a timely manner and in accordance with the Hospital policy
• Maintaining confidentiality of caller and Hospital information as directed
• Conducting appointment bookings from all sources of referrals for the Specialist Outpatient Clinics/Centres via phone calls, faxes and emails
• Assisting in rescheduling, cancelling, re-booking and reminding of appointments when required
• Directing calls to internal and external stakeholders
• Handling and resolving complaints
• Providing call back assistance (CBA) service to callers
• Performing other related duties as assigned or requested

REQUIREMENTS:

• Min NITEC in any discipline
• Able to commit Mon-Fri Office Hours + Half Sat in the morning
• Can travel to Red Hill MRT
• Prior call centre experience would be helpful

Interested candidates please send your updated resume in MS Word Format to:

[e-mail]

Subject: Call Centre Officer

EA Personnel: Kate Leau Wei Xuan (R1552331)

Company Registration No.: 99C4599