Call Centre Officer (Logistics / Rotating 5 days)

Adecco Personnel Pte Ltd.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading logistics company is seeking candidates for a customer service role. The position involves managing client complaints, working closely with teams to resolve issues, and maintaining clear communication. Successful candidates will have a diploma or equivalent and preferably previous customer service experience.

Qualifications

• Previous customer service experience is advantageous.
• Min Diploma/GCE A level in any discipline.

Responsibilities

• Handle client complaints about delays, lost or damaged parcels, ensuring clear communication.
• Work with operations and warehouse teams to resolve issues quickly.
• Log cases accurately and suggest improvements.

Skills

Customer service

Education

Diploma/GCE A level in any discipline

Job description

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The Opportunity

• Working opportunity in a leading Logistic Company
• Basic salary is up to $2,800
• Location: Expo
• 5 days per week
• Shift hours: 9am-6pm or 12pm-9pm

The Talent

• Comfortable to commit shift hours
• Previous Customer service experience is advantageous
• Min Diploma/GCE A level in any discipline

The Job

• Handle client complaints about delays, lost or damaged parcels, and missing documents, ensuring clear and prompt communication.
• Work closely with operations, logistics, and warehouse teams to find and fix issues quickly and keep service consistent.
• Act as the main point of contact for serious cases, providing updates and managing concerns with care and professionalism.
• Log all cases accurately, identify common problems, and suggest ways to improve service and customer support.

Next Steps

• Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package.
• Simply click on 'Apply here' to drop your resume or email to [e-mail]
• All shortlisted candidates will be contacted.

Saw Wei Xiang
Direct Line: 6697 7975
EA License No: 91C2918
Personnel Registration Number: R24123075