Call Centre Officer (Inbound, Debt Management) East, Long term ~

PERSOLKELLY Singapore Pte Ltd (Formerly Kelly Services Singapore Pte Ltd); Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading utilities group company in Singapore is seeking a customer service representative to handle inquiries and provide timely solutions. This one-year contract position requires a minimum of 2 years of experience in a contact center and proficient communication skills. The candidate should be self-motivated and able to work well under pressure while providing excellent customer service.

Benefits

Attractive remuneration for good performance

Regular wellness programmes

Qualifications

• Minimum 2 years of experience in contact centre or similar environment.
• Excellent interpersonal, communication and customer service skills required.
• Self-motivated and able to work under pressure.

Responsibilities

• Handles utilities related enquiries and ensures prompt resolution.
• Provides appropriate solutions and alternatives to meet service standards.
• Handles payment arrangement requests from customers.

Skills

Customer service

Interpersonal skills

Communication skills

Time management

Multi-tasking

Tools

MS Office

Job description

Leading Utilities Group company

Attractive remuneration for good performance

Regular wellness programmes to promote healthy living

Work in teams that thrive on collaboration for outstanding achievement

Duration: 1 year extendable/convertible

Working Location: Kallang Sector (Nearest MRT Geylang Bahru)

Working hours: 09.30am – 6.30pm (Monday to Friday) & Alternate Saturday 09.00am – 1.00pm

Job Duties

· Handles utilities related enquires and ensure prompt resolution to achieve customer satisfaction.

· Provide appropriate solutions and alternatives in a timely manner to meet required service standards.

· Handles payment arrangement requests from customers.

· Other ad-hoc duties as and when assigned.

Requirements

· Minimum 2 years of experience in contact centre or similar environment (inbound calls) and dealing with escalated cases

· Possess excellent interpersonal, communication and customer service skills

· Able to work independently in a face-paced environment while being a cohesive team

· member

· Self-directed, able to multi-task, self-motivated and able to work under pressure

· Possess initiative to respond to customer’s needs with a commitment towards service

· excellence

· Proficient in MS Office applications

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO. https://sg.go.persolkelly.com/job/apply/12732

Contact number: 8189 1194

We regret to inform that only shortlisted candidates will be notified.

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PERSOLKELLY Singapore Pte Ltd • UEN No. 200007268E• EA License No. 01C4394• Reg. • R1981246 • Bertram Lee Kian Hui