Call Centre Officer (Healthcare, Active Ageing Centre) *WEST* #HZT

Call Centre Officer (Healthcare, Active Ageing Centre) *WEST* #HZT

Job Description:

• You will be responsible to helm CareHub in line with CareHub’s service standards and key performance indicators (KPIs) and deliver a positive customer experience for residents and community partners who reach in to CareHub for support to grow well in the community. The job scope would include referrals to community partners, facilitating community appointments, conducting outbound nudges to encourage participation in screening and vaccination to assisting residents and community partners with navigation of the healthcare landscape.
• You will have the opportunity to be part of a dynamic team and we are looking for like-minded individuals to join us who are positive, passionate about service experience with a quality improvement mindset.
• You will also participate in the development, implementation and review of CareHub’s functions and initiatives, as well as be a knowledge champion for CareHub’s knowledge management system.

Requirements:

• At least Diploma qualification
• Positive attitude with a customer experience mindset
• Highly independent, self-motivated and collaborative in team setting
• Good interpersonal communication and writing skills
• Highly adaptable and good situational judgement.
• Experience in call centre or service line will be advantageous.
• Able to work 2 shifts

Interested candidates, kindly send a copy of your resume to: jessicafong@recruitexpress.com.sg

Jessica Fong Zhi Tong [R1879124]
Email Address: jessicafong@recruitexpress.com.sg
Recruit Express Pte Ltd
EA Licence No: 99C4599