Call Centre Officer (Full Time/ Part Time)

Raffles Medical Group Ltd; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading healthcare organization in Singapore is seeking a Call Centre Customer Service Representative responsible for daily operations and patient communication. Ideal candidates should have a diploma and demonstrate strong problem-solving and communication skills. Opportunities exist for both experienced professionals and fresh graduates, with a focus on customer satisfaction.

Qualifications

• Diploma holders with at least 2 years of Customer Service or call centre experience.
• Entry level candidates and diploma holders with no prior work experience are also welcomed to apply.

Responsibilities

• Responsible for daily operations of Call Centre and Customer Care Department.
• Provide information and assist with appointment booking for patients.
• Attend to escalations independently and drive improvements.

Skills

Communication

Problem Solving

Active Listening

Team Collaboration

Education

Diploma

Job description

Job Responsibilities

· Responsible for daily operations of Call Centre and Customer Care Department.

· Provide information to patients/policyholders/agents and brokers in relation to their benefits and coverage.

· Assist with appointment booking and scheduling for our Specialist and panel clinics

· Able to manage multi-media communications

· Speaks and writes well

· Ensure procedures and processes are streamlined and efficient

· Maintain close collaborative working relationship with all stakeholders

· Attend to escalations independently, with an ability to mitigate and resolve issues with best possible outcomes

· Alert, sensitive to service gaps and proactive to drive improvements

· Compliant to company policies and procedures and uphold strong ethics

· Ad-hoc assignments and duties

Job Requirements

· Diploma holders with at least 2 years of Customer Service or call centre experience.

· Entry level candidates and diploma holders with no prior work experience are also welcomed to apply.

· An active listener with good communication skills

· A collaborative team player and multi-tasker

· Good problem-solving skills

· Emphatic and patient

· Customer-focused and a genuine passion for engaging and helping people

· Must be able to work shift/weekends/Public Holidays in a 24/7 Call Centre

Only shortlisted candidates will be notified.