Call Centre Officer/ Associate (1 year contract) #JTL

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in the recruitment sector is seeking a dynamic customer service professional. The role entails supporting client calls, ensuring customer satisfaction, and handling various contact center responsibilities. Ideal candidates should possess GCE 'O' Levels or comparable qualifications with a preference for those with prior experience in customer service. Committing to a flexible schedule across the week is necessary.

Qualifications

• Minimum GCE 'O' Levels or Higher NITEC or Diploma.
• Preferably with prior customer service experiences.
• Able to commit any 5 days from Monday to Sunday.

Responsibilities

• Support client calls and input data into the system.
• Provide satisfactory explanations and remedial actions to customers.
• Alert superior of recurring service failures.

Skills

Customer satisfaction

Communication

Problem-solving

Education

GCE 'O' Levels or Higher NITEC or Diploma

Job description

- Supporting Client’s calls
- Calls will be recorded, and information needs to be input into system
- Call are coming in from our telephony - soft phone Avaya
- Understanding both internal and external customers, anticipating customer needs and giving a high priority to customer satisfaction
- Provide satisfactory explanations to customers and take remedial action where necessary
- To alert superior of recurring service failures so that corrective actions may be taken to avoid future problems
- Ad-hoc duties that related to contact centre projects.

Job Requirements

- Minimum GCE 'O' Levels or Higher NITEC or Diploma in any discipline

- Preferably with prior customer service experiences

- Able to commit any 5 days from Monday to Sunday

Interested candidates please send in your resume to:

Topaz Liang Huimin (CEI No. R1104500), email to: [e-mail]

EA License No.:99C4599