Call Centre Executive (Medical Group)

THE STRAITS MEDICAL SERVICES PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading medical group seeks a dedicated Call Centre Executive to be the first point of contact for patients. This role is essential in delivering exceptional service and managing patient inquiries through phone and WhatsApp while ensuring high levels of satisfaction.

Benefits

Opportunities for career growth and advancement

Supportive and professional work environment

Healthcare benefits

Qualifications

• Proven experience in a call centre or customer service role.
• Fluent in English; additional languages are a plus.

Responsibilities

• Deliver top-quality customer service through phone and WhatsApp.
• Manage and coordinate appointment scheduling efficiently.
• Maintain accurate record-keeping and ensure patient confidentiality.

Skills

Communication Skills

Customer Service

Attention to Detail

Job description

We are looking for a highly dedicated and professional Call Centre Executive to join our medical group. As the first point of contact for patients and clients, you will play a crucial role in delivering exceptional service with a personal touch. Your main responsibilities will include handling phone calls and WhatsApp messages, managing appointments, and providing timely assistance with a strong focus on patient care and satisfaction.

Duties and Responsbilities:

• Deliver top-quality customer service through phone and WhatsApp, addressing patient inquiries and providing accurate information.
• Manage and coordinate appointment scheduling, rescheduling, and cancellations efficiently.
• Maintain clear and courteous communication at all times, demonstrating professionalism and empathy.
• Ensure accurate record-keeping and maintain patient confidentiality at all times.
• Follow up with patients to confirm appointments and handle any changes as needed.
• Coordinate smoothly with clinic staff to ensure seamless patient experiences.
• Escalate issues to relevant departments when necessary, while keeping patients informed.

Requirements:

• Proven experience in a call centre or customer service role.
• Excellent communication skills with a polite and professional phone and WhatsApp manner.
• A passion for providing high-quality service and ensuring patient satisfaction.
• Strong attention to detail and the ability to handle high call volumes calmly and efficiently.
• Ability to multitask and prioritize in a fast-paced environment.
• Fluent in English (additional languages are a plus).

Benefits:

• Opportunities for career growth and advancement within the medical group.
• A supportive and professional work environment.
• Healthcare benefits