Call Centre Executive

Job Summary

• 5 days work week

• 5 min walk from MRT

• Comprehensive Employee Benefits

Roles & Responsibilities

• Coordinate daily operations of customer service business

• Supervise the customer service team's task allocation, agent training, and KPI completion

• Handle unexpected or emergency incidents faced by the customer service team

• Coordinate communication and collaboration with other departments to ensure high-quality and efficient customer service

• Monitor the psychological well being of customer service team members, provide timely counseling and positive guidance, and identify and nurture talent within the team.

Requirements

• Candidate must possess at least a Diploma in any field.

• Minimum 5 years of relevant working experience.

• Capable of managing multiple tasks in a fast-paced environment.

• Independent and proactive with good problem solving skills.

How to Apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only shortlisted candidates will be notified.

EA Licence No: 16C8004 (Elitez Pte Ltd)
EA Personnel Name: Ang Kah Leong
EA Personnel No: R1986620