Call Centre Customer Service Executive (1 Yr Contract) - Renewable/ Convertible

PERSOL; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A prominent staffing company is seeking a Customer Service Representative in Eunos, Singapore. The role involves attending to customer inquiries via phone and email while maintaining high service standards. Candidates should have at least 'A' Levels or a Diploma and possess strong interpersonal and communication skills. Working hours are Monday to Friday, 9am to 6pm with a salary between $2800 and $3800, depending on experience.

Qualifications

• Preferably ‘A’ Levels or Diploma holder with relevant working experience.
• Good interpersonal and communication skills.

Responsibilities

• Attend to enquiries and requests from phone calls/emails in a professional manner.
• Update complete and accurate information on customer interaction in the CRM system.
• Ensure effective and timely follow-up as promised to customers.
• Alert management of issues that require escalation.
• Prepare effectively and accurately requests including policy summary.
• Work closely with stakeholders on service request requirements.
• Deliver service requests within stipulated service standards.
• Undertake projects or other responsibilities as assigned.

Skills

Interpersonal skills

Communication skills

Education

'A' Levels or Diploma

Job description

Location: Eunos (5 mins walk from MRT)

Working Hours: Mon to Fri, 9am to 6pm

Salary: Between $2800 - $3800 (Depending on experiences)


Job Purpose

You will attend to phone/email enquiries from our customers, effectively maintaining our Contact Centre’s high level of accessibility and supporting the preparation and delivery of service requests for customers and distribution partners.

The Job

• Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.

• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.

• Ensure effective and timely follow-up as promised to customers.

• Alert management of issues and concerns that require escalation for complete resolution.

• Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.

• Work closely with stakeholders on the service request requirements.

• Deliver service requests within stipulated service standards.

• Undertake projects or other responsibilities as assigned.

Requirements

• Preferably ’A’ Levels or Diploma holder with relevant working experience.

• Good interpersonal and communication skills.
  

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO.

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PERSOLKELLY Singapore Pte Ltd • UEN. 200007268E
EA License No. 01C4394 • EA Registration No. R1221966 (Evelyn Yang HuiXian)