Call Centre Customer Service

Good Job Creations (Singapore) Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading customer service center in Singapore seeks a dedicated professional to manage customer inquiries and enhance service delivery. You will assist in ensuring a premium experience for customers and handle all communication efficiently, working closely with various departments.

Qualifications

• Experience in Call Centre is preferred.
• Experience with household appliances is an advantage.

Responsibilities

• Deliver excellent customer service to enhance customer experience.
• Manage the schedule of the Customer Service Technical Team.
• Generate and process service reports and invoices.

Skills

Proficiency in English

Proficiency in Mandarin

Customer Service

Job description

[Order Number: 983541]

Responsibilities :

• Assist in delivering excellent customer service to ensure a positive experience for the customers, consistent with their expectations of a premium brand
• Ensure all internal and external customers have accurate and timely information
• Channel feedback and enquiries for service enhancement and matters in the shortest possible time
• Answer all incoming phone calls and emails; attend to customer enquiries and follow up accordingly
• Plan and manage the schedule of Customer Service Technical Team
• Generate and process service reports, quotations and invoices
• Follow up and respond to all open (pending/outstanding) service jobs
• Work closely with other departments and provide support in administrative duties when necessary

Requirements :

• Proficiency in English and Mandarin to liaise with internal and external Mandarin-speaking stakeholdersand supplier
• Working experience in Call Centre preferably
• Experience in house hold appliances will be added advantages

To Apply, please kindly email your updated resume [e-mail]

Please kindly refer to the Privacy Policy of Good Job Creations for your reference:
https://goodjobcreations.com.sg/en/privacy-policy/

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

EA Personnel Name: Gary Ho Cheng Xuan
EA Personnel Reg. No.: R1549767
EA License No.: 07C5771

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