Call Centre Associate (Healthcare, up to $3.2k) #HCL

Call Centre Associate (Healthcare, up to $3.2k) #HCL

Responsibilities:

1. Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks.
2. Receive and handle inbound customer orders, queries, and complaints (via hotline). Document and record details, queries, and complaints.
3. Resolve queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution.
4. Provide feedback to supervisor on improvement areas based on customer/client issues.
5. Prepare and submit regular/ad hoc reports to respective departments or management on all the cases logged in the system.
6. Establish and maintain good working relationships with clients/customers.

Requirements:

1. Min Nitec and above.
2. Provide high service levels to the respective customers and clients.

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)