Call Centre Agent X 5, 12-month, Bukit Merah Central (LF)

MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading staffing service in Singapore is seeking a Customer Service Representative to manage inbound/outbound calls and assist with hospital billing inquiries. Candidates should possess strong communication skills and a customer-oriented mindset. The role offers a 12-month contract with a competitive salary ranging from S$2.5K to S$3K monthly.

Qualifications

• Prior call center experience is a plus.
• Able to work independently in a fast-paced environment.
• Good verbal and written communication skills.

Responsibilities

• Handle inbound and outbound calls professionally.
• Follow up on hospital bill payments and assist patient inquiries.
• Collaborate with team to improve service processes.

Skills

Communication skills

Customer-oriented

Proactive

Teamwork

Self-motivated

Microsoft Office

Education

Higher Secondary/Pre-U/A Level/College education or relevant certification

Job description

Job Scope:

· Handle both inbound and outbound calls professionally, with empathy and care

· Follow up on hospital bill payments and manage receivables

· Provide billing information and support patient inquiries

· Assist customers in navigating digital payment portal services

· Send statements of accounts and maintain accurate records

· Collaborate with team members to improve service processes

· Meet key performance indicators (KPIs) while ensuring quality service

Requirements:

· Good in verbal and written communication skills

· Proficient in Microsoft Office (Word, Excel)

· Customer-oriented with a passion for helping others

· Proactive, committed, and self-motivated

· Team player with the ability to work independently in a fast-paced environment

· At least a Higher Secondary/Pre-U/A Level/College education or relevant certification

· Prior call center experience is a plus

Additional Information:

· Salary – S$2.5K to S$3K

· Contract duration: 12-month contract

· Commencement Date: Immediate

· Working days and hours: Monday to Friday, 9am to 6pm

· Location: Bukit Merah Central

Interested applicants, please submit your CVs to Lyn Fu Yee Chen (R1110796) through the 'Apply Job' button.

Only shortlisted applicants will be notified.

All applications will be handled with strict confidentiality.

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by Manpower for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012.

Lyn Fu Yee Chen (R1110796)

Manpower Staffing Services (S) Pte Ltd

EA License No: 02C3423