CALL CENTRE AGENT | Office Hours (UBI/ Chinatown/ Tampines)

DHL Supply Chain Singapore Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading logistics company is seeking a customer service representative to enhance customer satisfaction. You will act as the primary contact for customers, addressing their needs and ensuring optimal service. Join a dynamic team where your contribution will make a significant impact on operational success.

Benefits

Shuttle bus services from designated pick up point

Qualifications

• Minimum 1 year of service experience.
• Comfortable in taking calls in English and 1 other language.

Responsibilities

• Act as the first point of contact for customers.
• Anticipate customer needs and prioritize their satisfaction.
• Provide feedback and alert superiors of service failures.

Skills

Customer satisfaction

Communication

Problem solving

Education

O level/higher NITEC

Job description

• We are a “Great Place to Work”

• Shuttle bus services from designated pick up point

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers – helping them deliver better results everyday.

Job Description:

• Act as the first point of contact for the customers

• Make effort to understand both internal and external customer, anticipating customer needs and giving high priority to customer satisfaction

• Provide satisfactory explanation to customer and take remedial action where necessary

• Provide pro-active feedback to the customer to ensure that the committed ETA is respected

• Alert superior of recurring service failures so that corrective actions may be taken to avoid future problems

Job Requirements:

• Min 1 year service experience

• O level/higher NITEC

• Comfortable in taking calls in English and 1 other language