Call Centre Agent in Bank

PERSOLKELLY Singapore Pte Ltd (Formerly Kelly Services Singapore Pte Ltd); Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

An award-winning local bank in Singapore is seeking a Customer Service Officer to join their consumer banking division. This role offers a promising career pathway, training and support, and requires flexibility for night shifts. Ideal candidates will deliver personalized service and handle customer inquiries effectively.

Benefits

Attractive Allowances

Training provided

Career progression

Qualifications

• Good written and verbal communication skills.
• Call centre experience preferred.
• Banking experience preferred.

Responsibilities

• Deliver personalized service over the telephone regarding banking inquiries.
• Understand customers’ needs and provide appropriate solutions.
• Solicit customer feedback and identify trends for improvement.

Skills

Communication Skills

Customer Service

Job description

*Award-Winning Customer Service

*Promising Career Progression

*Training provided and continuous support from superior

*Great banking career opportunity

*5 days work week - 4 weekdays, 1 weekend

*Must be open to night shifts and must be flexible; Attractive Allowances

We are partnering with a well-established local bank in Singapore that offers a full range of consumer, SME, and corporate banking services across Asia and the Middle East. They are currently hiring a Customer Service Officer for their consumer banking division.

Job Description:

1. Deliver personalized service over the telephone to customers in a call centre regarding banking products, accounts, and services inquiries efficiently.
2. Understand customers’ needs and provide appropriate solutions and attention.
3. Consistently deliver excellent quality service to achieve total customer satisfaction.
4. Solicit customer feedback and identify problem trends for improvement actions.

Requirements:

• Good written and verbal communication skills.
• Call centre experience and banking experience preferred.

By submitting your personal data and CV, you agree to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using, and disclosing your data for account creation in GO and the purposes outlined in the Privacy Policy https://www.persolkelly.com.sg. You acknowledge that you have read, understood, and agree to GO’s Terms of Use https://go.persolkelly.com/Tac and the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E
EA License No: 01C4394
EA Personnel No: R22111378
EA Personnel Name: Ong Xin Yee

This opportunity is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is a network supporting workers and employers with employment and employability solutions, including job matching, career guidance, skills upgrading, recruitment, training, and job redesign. It is a tripartite initiative of the National Trades Union Congress aimed at supporting nationwide manpower and skills development.