Call Centre Agent (Concrete)

YTL CONCRETE (S) PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A concrete solutions company located in Singapore is seeking a dedicated customer order management professional. You'll be responsible for handling customer orders and inquiries, providing technical support, and generating leads in the construction industry. Ideal candidates will possess strong communication and problem-solving skills, along with basic knowledge of concrete products. This role requires travel and the ability to work in the west of Singapore.

Qualifications

• Excellent verbal and written communication skills are essential for interacting with customers.
• The ability to identify and resolve customer issues efficiently.
• A strong customer service orientation is crucial for building positive relationships with customers.
• Familiarity with concrete types, specifications, and applications is beneficial.

Responsibilities

• Handling concrete orders and coordinating with customers on delivery schedules.
• Addressing customer inquiries about concrete products and specifications.
• Identifying potential customers and generating leads through networking.
• Providing technical advice and solutions to customers.
• Addressing customer concerns related to orders.
• Building and maintaining positive relationships with customers.
• Assisting sales managers in achieving targets.
• Seeking leads from prospects and performing marketing.
• Communicating with customer offices about delivery.
• Following up proactively with customers.

Skills

Communication Skills

Problem-Solving Skills

Customer Service Skills

Basic Knowledge of Concrete Products

Job description

Responsibilities

• Customer Order Management: Handling concrete orders, coordinating with customers on delivery schedules, and ensuring timely fulfillment of orders.
• Inquiry Handling: Addressing customer inquiries about concrete products, specifications, and delivery schedules.
• Leads Generation (Potentially): Identifying potential customers in the construction and renovation industries and generating leads through cold calls or networking.
• Technical Support: Providing technical advice, recommendations, and solutions to customers regarding concrete products and applications.
• Problem Resolution: Addressing customer concerns and complaints related to concrete orders and deliveries.
• Customer Relationship Management: Building and maintaining positive relationships with customers.
• Sales Support: Assisting sales managers and teams in achieving sales targets.
• Assist in seeking lead supply from various prospects and perform marketing/cold-call to project in charge.
• Handle enquiries: Initialing of supply arrangements.
• Communicate: With customer office and site to discuss delivery requirements.
• Proactive Customer Follow-Up: Contact customers with advance bookings to encourage timely or early starts. Reach out to customers who have not placed orders for three or more consecutive days to understand site progress and maintain order continuity.
• Other ad hoc assignments as assigned.

Able to travel and work in the west of Singapore.

Qualifications

• Communication Skills: Excellent verbal and written communication skills are essential for interacting with customers.
• Problem-Solving Skills: The ability to identify and resolve customer issues efficiently.
• Customer Service Skills: A strong customer service orientation is crucial for building positive relationships with customers.
• Basic Knowledge of Concrete Products: Familiarity with concrete types, specifications, and applications is beneficial.