Call Centre Agent (6 months/FINANCIAL INSTITUTION) - up to $3800 #HAO

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A recruitment agency in Singapore is seeking candidates for customer service roles involving handling interactions, resolving issues, and cross-selling products. The position requires a minimum diploma and at least 2 years of experience in banking. Working hours are shift-based including weekends. A competitive salary of up to $3800 is offered.

Qualifications

• Minimum 2 years of relevant experience in banks.
• Experience in handling customer interactions and resolving feedback.

Responsibilities

• Handle customer interactions via phone and/or emails.
• Cross-sell bank products and services when appropriate.
• Ensure compliance with local laws and regulations.

Skills

Customer service

Cross-selling

Feedback management

Education

Min Diploma in any course

Job description

Salary: up to $3800

Duration: 6 months

Working Days & Hours: Monday to Sunday, including Public Holidays (any 5 days)

• 8am to 10.30pm (shift-based coverage), 9 hrs per day including 1 hr lunch break, (shift interval 8am,9am, 10am,1.30pm)

Location: Raffles Place

Job Description:

• Handle customer interactions via phone and/ or emails within stipulated timeframe.
• To cross-sell the bank products and services when appropriate.
• Actively perform channel migration to automated channels.
• Contribute actively to Contact Centre service quality KPIs for monthly & annual internal and external quality awards.
• Provide continuous feedback on workflow and productivity improvements.
• Resolve customers’ feedback/ issues within guidelines.
• Conscientious logging of customers’ feedback via GIFT & service requests and enquiries via CRUISE.
• Ensure diligent tracking of open service requests and ensure adherence to SLA.
• Contribute to the Contact Centre in achieving its service targets.
• Ensure all requests or investigations are completed appropriately.
• Ensure follow up and fulfill promises made to our customers.
• Ensure compliance with Group Policy and Standards, local laws and regulations and controls and procedures of the Bank.
• Ensure compliance to waiver empowerment guidelines and zero operational loss.

Job Requirements:

Min Diploma in any course w min 2 yrs of relevant experience, in banks

We are an equal opportunities employer.