Call Centre Agent (5.5 days/week)

RecruitFirst; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

Join a prestigious multinational IT company as a Customer Care Specialist in their new office in Ang Mo Kio. This role involves being the primary contact for customer inquiries about workforce policies, ensuring satisfaction through expert guidance, and maintaining strong relationships in a fast-paced environment.

Benefits

Work in a brand-new office with excellent facilities

Dynamic team environment

Supportive working culture

Qualifications

• Previous experience in a call center environment is a must.
• Comfortable with taking a high volume of calls.

Responsibilities

• Actively listen to customer inquiries and offer appropriate solutions.
• Analyze and recommend improvements related to policies and procedures.
• Maintain strong customer relationships through clear communication.

Skills

Customer Service

Communication

Problem Solving

Job description

Customer Care Specialist - Join a Global Tech Leader!
Location: Ang Mo Kio (New Office!)
Client: Largest Multinational IT Company, Headquartered in Singapore
Contract Duration: Immediate Start - 1 Year Contract
Working Hours: Mon-Fri, 8:30 am - 6:00 pm + Alternate Saturdays, 8:30 am - 1:00 pm
Salary: $2,300 - $2,600

Why Join Us?

• Work in a brand-new office with excellent facilities
• Be part of a dynamic team at a leading multinational company
• A supportive and positive working environment

Job Summary:
As a Customer Care Specialist, you will be the first point of contact for all customer inquiries regarding workforce policies and regulations. Your role will involve understanding customer needs, providing expert guidance, and offering solutions to ensure satisfaction.

Key Responsibilities:

• Actively listen to customer inquiries, identify their needs, and offer appropriate solutions.
• Analyze and identify issues related to policies and procedures, and recommend improvements.
• Maintain strong customer relationships through clear and open communication.
• Stay updated on new and changing policies to ensure accurate and effective customer advice.
• Handle high volumes of calls in a fast-paced environment while maintaining professionalism.
• Self-motivated, able to work independently, and manage stress effectively.

Requirements:

• Comfortable with taking a high volume of calls.
• Previous experience in a call center environment is a must.

Apply Now!
Tan Wen Sin (R23118072)
RecruitFirst Pte Ltd (E.A. 13C6342)