Call Centre Agent

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent worldwide. We provide challenges and opportunities for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in supply chain management, warehousing, distribution, value-added services, and lead logistics provider services for our customers – helping them deliver better results every day.

Job Requirements:

• Good communication skills in English and Mandarin to liaise with Mandarin-speaking callers.
• Proficiency in other languages/dialects may be required depending on programme requirements.
• Proficient in Microsoft Office applications.
• Ability to handle difficult interactions in a professional manner.

Job Qualifications:

• Must possess Higher NITEC, A-Level, Diploma, or Degree.
• At least 2 years of relevant working experience in contact centres, customer support, and customer service functions.