Call Centre Agent

DHL Germany; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated individual to join their logistics team. In this role, you will be the primary contact for customers utilizing integrated logistics solutions, ensuring their needs are met with professionalism and efficiency. Your responsibilities will include managing orders, resolving issues, and providing exceptional customer service. This opportunity offers a dynamic work environment where you can develop your skills and contribute to a leading logistics company. If you are a team player with a commitment to service excellence, this role is perfect for you.

Qualifications

• Fluency in English and one of Malay, Mandarin, or Tamil required.
• Excellent interpersonal and customer service skills needed.

Responsibilities

• Act as the main contact for users of Integrated Logistics solutions.
• Manage customer orders and requests with professionalism.

Skills

Fluent in English

Interpersonal skills

Customer service skills

Ability to multi-task

Commitment to service excellence

Team player

Tools

MS Office

Job description

About us

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world. Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers – helping them deliver better results every day.

Responsibilities

You will be the single point of contact for users of the Integrated Logistics solutions offered to DHL advantaged customers. You will handle and manage customers’ orders and requests with professionalism as well as interact and coordinate with staff within the DHL network and vendors for order fulfillment. You will also provide enhanced services to meet or exceed customers’ needs, recognize their problems and resolve them satisfactorily. In addition, you will be responsible for service performance and management reporting. Training will be provided for selected candidates.

Requirements

• Must be fluent in English and either Malay, Mandarin, or Tamil to liaise with Malay, Mandarin, or Tamil speaking associates.
• Possess excellent interpersonal and communication skills and customer service skills.
• Proficient in MS Office.
• Decisive, able to multi-task and committed to service excellence.
• Possess initiative to respond to customers' needs with a commitment towards service excellence.
• Able to work in a fast-paced environment and able to work shifts and/or on weekends/public holidays.
• Good team player.
• Open to Shift Work.
• Singaporeans only.