Call Centre Agent

CONNECT CENTRE PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A customer service provider in Singapore seeks candidates for a role focused on handling customer service hotlines and providing first-level support. Candidates should have at least O Level education, preferably with healthcare experience, and be proficient in Microsoft Applications. The role requires multitasking and adaptability to shift work. The basic monthly salary ranges from $2,000 to $2,300, with additional performance incentives.

Benefits

Incentives for good performance

Training provided

Close proximity to MRT stations

Qualifications

• Experience in working in the healthcare industry is preferred.
• Competence in multitasking is essential.
• Willingness to adapt to shift work if required.

Responsibilities

• Handle customer service hotline and provide first-level support.
• Provide quality customer service transactions.
• Listen and question to understand customer needs.

Skills

Customer service

Multitasking

Communication

Feedback gathering

Education

O Level and above

Tools

Microsoft Applications

Job description

Responsibilities:

• Handle customer service hotline and provide first level of support
• Provide quality customer service transactions.
• Listen, probe and question in order to clarify and understand customer needs
• Gather client and partner feedback to enhance customer experience
• Any other ad-hoc tasks assigned

Requirements:

• O Level and above
• Experience in working in healthcare industry would be preferred
• Proficient in relevant computer applications (Microsoft Applications)
• Able to multitask
• Able to commit to office hours desk-bound (8.30am to 5.30pm from Mondays to Fridays and 8.30am to 1pm on Saturdays)
• Able to commit 44-hours of work a week
• Open to be moved to shift work (details will be discussed during the interview)

Additional Information:

• Monthly basic salary ranges from $2,000 to $2,300
• Incentives provided for good performance
• Training is provided
• 12 weeks probation
• Workplace location is close proximity to Macpherson and Ubi MRT station