Call Center Supervisor/Team Lead (Automotive Industry)

BYD (Singapore) Pte. Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Manager to enhance customer experience and lead a dynamic team. In this pivotal role, you will supervise task allocation, provide training, and ensure the team's well-being while managing multiple projects in a fast-paced environment. Your ability to communicate effectively in English and Chinese will be essential for liaising with colleagues in China. If you are proactive and possess strong problem-solving skills, this opportunity offers a chance to make a significant impact in a thriving automotive company.

Qualifications

• Minimum 5 years of experience in customer service, preferably in automotive.
• Proficient in English and Chinese for effective communication.

Responsibilities

• Supervise task allocation and training within the customer service team.
• Coordinate with departments to enhance customer service quality.

Skills

Problem-solving Skills

Task Management

Team Supervision

Communication Skills

Education

Diploma in any field

Job description

Roles & Responsibilities

1. Work closely on projects assigned to improve customer experience.
2. Supervise the customer service team's task allocation, agent training, and KPI completion.
3. Handle unexpected or emergency incidents faced by the customer service team.
4. Coordinate communication and collaboration with other departments to ensure high-quality and efficient customer service.
5. Monitor the psychological well-being of customer service team members, provide timely counseling and positive guidance, and identify and nurture talent within the team.

Requirement

• Candidate must possess at least a Diploma in any field.
• Minimum 5 years of relevant working experience, preferably in the automotive industry.
• Capable of managing multiple tasks in a fast-paced environment.
• Independent and proactive with good problem-solving skills.
• Proficient in English and Chinese (to liaise with HQ, China colleague).