Call Center Specialist

COURTS (Singapore) Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

COURTS (Singapore) Pte Ltd is seeking dedicated individuals for their In-House Call Centre. The role involves handling customer inquiries, ensuring satisfaction, and participating in various operational tasks. Potential candidates should possess strong listening and problem-solving skills, and enjoy creating positive customer experiences.

Benefits

On-the-job training

Career and personal development opportunities

Qualifications

• Individuals who find joy in delighting customers.
• Ability to handle inquiries through various channels.
• Collaborative nature for service recovery.

Responsibilities

• Responding to customers’ inquiries via hotline, email, and social media.
• Collaborating with suppliers and internal departments for service recovery.
• Updating information using the internal customer information system.

Skills

Patience

Problem-solving

Good listening

Job description

We seek individuals with patience, good listening, and problem-solving skills who find joy in delighting our customers, ensuring customer satisfaction, and always bringing a smile to our customers’ faces.

Our esteemed Retail professional in our COURTS In-House Call Centre daily tasks include:

1. Attending and responding to customers’ inquiries via hotline, email, and social media within the set time/targets.
2. Collaborating with suppliers and internal departments on service recovery to meet case resolution targets.
3. Updating and retrieving information using the internal customer information system.
4. Maintaining knowledge of internal policies, procedures, and processes to enhance customer satisfaction.
5. Participating in product and process training.
6. Preparing letters to customers when required.
7. Attending mediation sessions to resolve cases with customers.
8. Participating in consultations at the Small Claims Tribunal.
9. Preparing commendation letters.
10. Cross-selling products or services over the phone may be required.
11. Performing any other duties assigned by your supervisor.

What you will gain from our COURTS In-House Call Centre:

1. Experience working with diverse individuals.
2. Opportunities to cross-sell products or services over the phone.
3. On-the-job training.
4. Career and personal development.

Click on APPLY NOW if the above resonates with your personality and purpose.

We regret to inform you that only shortlisted candidates will be contacted for interviews.

For more information on job openings at COURTS, please visit our career website at http://www.courts.com.sg/careers.

Thank you.