Call Center Representative

BYD (Singapore) Pte. Ltd.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job description

• Handle customer inquiries, complaints, suggestions, and commendations received via phone

• Establish good relationships with customers through high-quality service, provide reasonable solutions to customers, and improve service quality and satisfaction

• Pay attention to customer needs, promptly provide feedback to relevant departments, and ensure accurate entry of customer feedback information

• Keep real-time track of quality assurance scores and satisfaction to ensure service levels meet the required standards

• Master customer service knowledge and communication skills to enhance service level and increase customer satisfaction.

• Uphold strict customer data security by fully complying with the Privacy Act.