Call Center/ Customer Service Officer (Banking)

Helius Technologies Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in the banking sector seeks a Call Center/Customer Service Officer to uphold service quality while achieving performance targets. Candidates should excel in customer interactions, be flexible in deployment, and have a background in customer service. Training will be provided at the Changi Location for the first two months.

Qualifications

• Background in customer-facing roles preferred.
• Comfortable using computer applications and tools.

Responsibilities

• Achieve set Customer Center targets (KPIs) while ensuring service quality.
• Promote the Bank's products and assist customers with digital transitions.

Skills

Computer Applications

Customer Service

Job description

Job description

Call Center/Customer Service Officer (Banking Sector)

Work Timings: Afternoon Shifts upto 12 AM

Location: Jurong or Changi depending on preferred location and proximity from residence

Training: First 2 months of training will be conducted at Changi Location.

Job Requirements:
1. Comfortable with using computer applications and tools.
2. Background in customer-facing roles (front or backend) is preferred.

Job Role and Responsibilities:
- Achieve set Customer Center targets (KPIs) while upholding service quality.
- Ensure accuracy and compliance for customer requests.
- Promote the Bank's products and services through cross-selling.
- Assist customers in transitioning to the Bank's digital platform based on their preferences.
- Uphold professional standards when interacting with customers
- Demonstrate flexibility in work deployment as needed.
- Assist Operations in managing customer requests and transactional follow-ups.
- On the job training will be provided.