Call Center/ Customer Service [Bank/ UP 4k/ No Exp Required]

Adecco Personnel Pte Ltd.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading bank is seeking a motivated individual with call center experience for a customer-focused role. Responsibilities include ensuring first-call resolution, liaising with support teams, and performing outbound calls. This is an excellent opportunity to showcase your communication skills and contribute to customer satisfaction.

Qualifications

• Experience in call center operations preferred.
• Strong communication skills required.

Responsibilities

• Provide first call resolution to users.
• Liaise with support/product teams to resolve issues.
• Document, escalate, and follow up on incidents.

Job description

We are looking for a highly motivated individual with call centre experience!

Adecco is partnering with our client, a leading bank, to find suitable candidates for the following role:

Job Description

• Provide first call resolution to users calling into our hotline, advising on issues.
• Liaise with other support or product teams as needed to resolve requests/issues promptly.
• Ensure proper documentation, notification, escalation, tracking, and follow-up of all incidents. The primary focus is on customer contact.
• Perform outbound calls to users who leave callbacks.

Next Step

• Prepare your updated resume, including your current salary package with full breakdown (base, incentives, annual wage supplement, etc.) and your expected package.
• Send your resume to [e-mail]

Contact: Jayden Tan

Direct Line: [phone]

EA Licence Number: 91C2918

Personnel Registration Number: R2198828