Call Center Agent ( Japanese Speaking )

DHL Germany; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A global logistics company in Singapore is seeking a customer-focused representative fluent in English and Japanese. The role involves handling customer orders, coordinating services, and maintaining service standards. Ideal candidates are decisive, skilled in multitasking, and committed to service excellence in a fast-paced environment. Join a diverse and inclusive workplace that values your individuality.

Qualifications

• Must be fluent in English and Japanese.
• Possess excellent interpersonal, communication, and customer service skills.
• Able to work in a fast-paced environment and shifts/weekends.

Responsibilities

• Serve as the point of contact for users of Integrated Logistics solutions.
• Manage customers’ orders and requests professionally.
• Provide enhanced services to meet or exceed customers’ needs.

Skills

Fluent in English

Fluent in Japanese

Excellent interpersonal and communication skills

Customer service skills

Proficient in MS Office

Decisive and multi-tasking

Team player

Job description

About us

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers – helping them deliver better results everyday.

Responsibilities

You will be the single point of contact for users of the Integrated Logistics solutions offered to DHL advantaged customers. You will handle and manage customers’ orders and requests with professionalism as well as interact and coordinate with staff within the DHL network and vendors for order fulfillment. You will also provide enhanced services to meet or exceed customers’ needs, recognise their problems and resolve them satisfactorily. In addition, you will be responsible for service performance and management reporting. Training will be provided for selected candidates.

Requirements

• Must be fluent in English and Japanese as to liaise either with English or Japanese speaking associates.
• Possess excellent interpersonal and communication skills and customer service skills
• Proficient in MS Office
• Decisive, able to multi-task and committed to service excellence
• Possess initiative to respond to customers' needs with a commitment towards service excellence
• Able to work in a fast paced environment and able to work shifts and/or on weekends/public holidays
• Strong team player

At DHL Supply Chain we take pride in our commitment to fostering a workplace that celebrates diversity and promotes inclusion for all. We believe that the diverse backgrounds, perspectives, and experiences of our employees are integral to our success. Our inclusive culture is built on the principles of equality, respect, and belonging, where every team member is valued and empowered.
We actively encourage individuals from all walks of life, regardless of age, race, gender, sexual orientation, religion, nationality, disability, or any other characteristic, to apply for positions with us. We are dedicated to providing equal opportunities, removing barriers, and creating an environment where everyone feels they truly belong.