Call Associate cum Front desk support

Re Source Partners Pte. Ltd.; Singapore; On-site; SGD 28,000 - 40,000; Full time

Job summary

A leading technology and engineering group is seeking a Customer Service Associate. This dual rotational role involves proactive customer engagement through surveys and telemarketing, as well as managing front desk duties. Candidates should possess GCE 'O' levels, relevant experience, and excellent customer service skills.

Qualifications

• Proactive customer engagement through telemarketing and surveys.
• Prior experience in customer service roles is preferred.
• Demonstrate a positive attitude and excellent communication skills.

Responsibilities

• Engage customers to gather information through surveys and telemarketing.
• Resolve customer queries efficiently and escalate when necessary.
• Perform front desk duties across different Singapore locations.

Skills

Customer service delivery

Verbal communication

Interpersonal skills

Organizational skills

Ability to work under pressure

Education

GCE 'O' levels

Tools

Microsoft Excel

Microsoft Word

Job description

Our client is a Singaporean multinational technology and engineering group in the aerospace, smart city as well as defense and public security sector.

With their ever-growing expansion, they are looking to hire a Customer Service Associate to proactively manage all survey and telemarketing roles and front desk duties over the counter, phone and email.

Would this be the next career for you?

This is a dual rotational role as per requirement needs.

Main Role as a Call Associate

• Proactive contact and engage customers to gather critical information through survey, telemarketing activities

• Meet and achieve the individual and company’s key performance indicators

• Acquire a strong knowledge of the products and services, culture and processes

• Provide quality customer service and prompt follow-up to customers over the phone and/or email

• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution

• Resolve customer queries efficiently and escalate issues promptly

• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance

• Other duties as assigned by Team Lead and/or Branch Head

Secondary Role Front Desk Floater – Customer Service Associate

• Flexible to be deployed to various locations around Singapore: Careers Connect (Woodlands/Paya Lebar), etc.

• Proactive to manage all front desk duties over the counter, phone and email

• Identify, profile and tier customers to the types of services that are relevant to their needs

• Always ensure smooth customer transactions and provide quality customer services

• Perform administrative duties, manage appointments and register customers

• Prepare room logistics and necessary materials

• Other duties as assigned by Team Lead and/or Branch Head

If you are someone with the following, let’s chat!

• GCE ‘O’ levels and above

• Have prior experience in outbound call preferred

• Have prior experience in front desk management preferred

• Basic Computer knowledge (Microsoft Excel and Word)

• Have a pleasant disposition with a positive attitude

• Excellent in customer service delivery

• Organized, self-motivated, and result-oriented individual

• Demonstrate a sense of urgency and work well under pressure as an individual and in a team

• Good verbal & written communication and interpersonal skills

Additional Information:

On Site, 2 shift schedule

1. 8.30am to 6.00pm (Monday to Friday)

2. 8.30am to 5.30pm (Monday to Friday), 8.30am to 12.30pm (Alternate Saturday)

Next Steps

Apply today or contact us to discuss this exciting opportunity.
Do note that we will only be in touch if your application is shortlisted.

Re Source Partners Pte Ltd |202021170E| 20C0279

Kavitha SelvaduraiR22110039