Call Agent @ One North | 12 months renewable | Up to $3200

PERSOL; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading recruitment firm in Singapore is seeking a Customer Service Call Agent to provide excellent service and manage customer inquiries efficiently. This role requires a diploma and a minimum of 2 years of relevant experience. Candidates with strong communication and interpersonal skills are encouraged to apply. Working hours are Monday to Friday with occasional Saturday duties.

Qualifications

• Minimum 2 years of relevant experience.

Responsibilities

• Assist in delivering excellent customer service.
• Channel feedback and enquiries for service enhancement.
• Answer incoming phone calls and emails.

Skills

Good communication and interpersonal skills

Customer service orientation

Education

Diploma in any field

Job description

Customer Service Call Agent

Duration: 12 months extendable/convertible

Working Location: One North

Working hours: 08.30am – 5.30pm or 09.00am – 6.00pm (Monday to Friday), 08.30am – 9.30am (Saturday WFH, once a month)

Job Description

• Assist in delivering excellent customer service to ensure a positive experience for the customers, consistent with their expectations of a premium brand

• Ensure all internal and external customers have accurate and timely information

• Channel feedback and enquiries for service enhancement and matters in the shortest possible time

• Answer all incoming phone calls and emails; attend to customer enquiries and follow up accordingly

• Plan and manage the schedule of Customer Service Technical Team

• Generate and process service reports, quotations and invoices

• Follow up and respond to all open (pending/outstanding) service jobs

• Work closely with other departments and provide support in administrative duties when necessary

Requirements

• Preferably Diploma in any field

• Minimum 2 years of relevant experience

• Good communication and interpersonal skills

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO.

Contact Number: 9154 2691

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