Cafe Supervisor (Full-time)

HUNGRY HEARTS PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

Kith, a leading café, is seeking a Cafe Manager who embodies customer service excellence. Responsible for daily operations, including managing staff and ensuring customer satisfaction. The role requires a positive attitude with 1-3 years of café management experience preferred. Join a supportive team at a friendly establishment with competitive pay and benefits.

Benefits

Training provided

Employee discount

Staff meals provided

Birthday vouchers

Full CPF contribution

Annual leave and sick leave

Qualifications

• Preferred at least 1 to 3 years of work experience managing a café kitchen.
• Any past café experience would be advantageous.

Responsibilities

• Provide excellent customer service and handle enquiries/complaints.
• Perform operational duties including barista tasks, cashiering, and cleaning.
• Plan staff duty roster and manage the outlet in the absence of the Operation Manager.

Skills

Customer-oriented

Attention to details

Positive work attitude

Fluency in spoken English

Team player

Job description

Company Background

Kith are known for simple and great breakfasts, traditional Italian pastas and GOOD coffee. Named for our philosophy and intimate atmosphere, Kith is where good coffee and delicious fuss-free fare, rally in a compelling invitation to come together and enjoy. We keep it simple and sincere in everything we do.

With sincerity and care for the needs of the people it serves, Kith is a place where people are inspired and happy to work in. We believe in nurturing strong bonds with our people and the customers we serve through sincerity and honesty in all that we do!

Job Responsibilities

Customer Service

• Provide excellent customer service and management at all times.
• To handle customer enquiries and complaints
• Proactively assist in offering information and alternatives to help customers including up-selling menu items and daily specials.

Café Operation

• Assist in performing opening and closing shift duties whenever required with appropriate supervision.
• Perform operational duties which include barista duties, order taking, serving, clearing garbage, and general cleaning within the outlet.
• Responsible for stock positioning, shelf life, and monitoring of stock level (food display, beverages, perishable & non-inventory items).
• Perform cashiering duties on POS system, to ensure proper accountability for cash registers and orders are entered accurately for kitchen processing.
• Assist in ensuring that all menu offerings are in stock, check on customers’ orders, and provide recommendations for food/beverage menu.
• Plan staff's duty roster and assign duties to staff/ deploy staff where necessary
• Follow company Standard Operating Procedures (SOP) at all times.
• Deliver professional cleanliness, effectiveness, and efficiencies in the café.
• Undertake any other assignments and/or ad hoc duties as and when assigned.
• Manage the outlet in the absence of the Operation Manager.

Other Requirements

• Preferred at least 1 to 3 years working experience managing a café kitchen or kitchen-in-charge
• Approachable demeanor
• Customer-oriented
• Fluent in spoken English
• Positive work attitude
• Willing to learn
• Be a team player
• Attention to details
• Attendance and punctuality to work is required
• Any past café experience would be advantageous

Work Location

West Coast

Remuneration & Working Hours

Salary: $2,600 to $2,800 Depending on experience & positions

Working Hours: 5 days per work week (44hrs + OTs) - Rotational weekdays/weekends off, PH off-in-lieu

Job Types: Full-time

Benefits:

• Training provided
• Employee discount
• Staff meals provided
• Birthday vouchers
• Full CPF contribution
• Annual leave and sick leave

If you have no prior experience but have a passion for customer service and a great positive attitude, we want to hear from you too.

We welcome you to our friendly and family-oriented company. Interested applicants, please email your updated resume, earliest availability and expected salary to: [e-mail]

We regret that only shortlisted applicants will be contacted.