Cafe Outlet Manager

BURNT CONES PTE. LTD.; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

A premium artisan gelato café in Singapore is seeking an enthusiastic Outlet Manager to lead daily operations. In this role, you'll ensure high service standards, manage team dynamics, and drive profitability through outstanding customer service. Ideal candidates have F&B experience, strong leadership skills, and a proactive attitude.

Benefits

Competitive salary with performance incentives

Staff discounts on products

Career progression opportunities

Positive and supportive team environment

Qualifications

• Proven experience in F&B operations, preferably in café or quick-service environments.
• Strong leadership and people management skills.
• Excellent communication and customer service abilities.

Responsibilities

• Oversee daily store operations to ensure high standards of service and product quality.
• Manage and lead the team: recruitment, training, scheduling, performance management.
• Drive outlet sales and profitability through excellent customer service and upselling.

Skills

Leadership

Customer service

Communication

Inventory management

Job description

Job Title: Outlet Manager – Ice Cream Café

Location: Existing oulets
Employment Type: Full-time

About Us:
Burnt Cones is a premium artisan gelato café dedicated to delivering exceptional gelato, waffles and specialty coffee. With warm hospitality in a cozy, modern environment.

Job Summary:
We are seeking a motivated and hands-on Outlet Manager to lead daily operations at our ice cream café. The ideal candidate is passionate about F&B service, thrives in a fast-paced environment, and can deliver an outstanding customer experience while managing the team and ensuring smooth outlet operations.

Key Responsibilities:

• Oversee daily store operations to ensure high standards of service and product quality
• Manage and lead the team: recruitment, training, scheduling, performance management
• Drive outlet sales and profitability through excellent customer service and upselling
• Monitor inventory, manage ordering, and ensure proper stock levels
• Maintain hygiene standards and ensure compliance with food safety regulations
• Handle customer feedback professionally and resolve any issues promptly
• Ensure proper cash handling and daily financial reporting
• Assist in executing marketing promotions and seasonal menu launches

Requirements:

• Proven experience in F&B operations, preferably in café or quick-service environments
• Strong leadership and people management skills
• Excellent communication and customer service abilities
• Hands-on, proactive, and detail-oriented
• Able to work on weekends, public holidays, and during peak hours
• Basic knowledge of POS systems and inventory management

What We Offer:

• Competitive salary with performance incentives
• Staff discounts on products
• Career progression opportunities in a growing brand
• Positive and supportive team environment