Café Operation Manager/Supervisor, ANIPLUS Cafe

Plus Media Networks Asia Pte. Ltd.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading company in the entertainment sector seeks an F&B Manager to oversee the daily operations of their café outlet and manage related merchandise retail activities. The ideal candidate will have a strong background in F&B services and retail merchandising. Responsibilities include ingredient purchasing, quality control, customer service, and promotional event planning. A passion for anime and Japanese pop culture is a plus.

Qualifications

• Minimum 3 years of experience in F&B/Café and retail merchandising industry.
• Proficient in shop management knowledge and skills.

Responsibilities

• Manage daily operations of the ANIPLUS merchandise café outlet.
• Ensure quality control for food and merchandise, along with daily café maintenance.
• Attend to customers and provide advice on food, drinks, and merchandise.

Skills

Integrity

Exceptional Time management

Professionalism

Entrepreneurial

Innovative

Education

Diploma/Certificate in Food & Beverage Services Management or Hospitality Management

Job description

Responsibilities

Overall responsibility for F&B services and merchandise retail daily operations.

• Responsible for daily operation of ANIPLUS merchandise café outlet
• F&B related matters: Ingredient purchase, QC & Stock count, R&D, creation and implementation of new dishes and beverages, costing control etc
• Merchandise related matters: Merchandise display, QC & stock count etc
• Daily café maintenance and upkeep to meet operational needs, hygiene matters, and safety standards.
• Responsible for part-timers’ duties and roasters
• To ensure proper documentation and procedures relating to F&B stock list and merchandise stock list, work alongside finance team & marketing team for planning and implementation of activities.
• To adopt a customer-orientated attitude. Attend to customers and provide advice on enquires, foods & drinks and merchandise order taking and cashiering for payment process. Respond to customer complaints and questions, resolving issues where possible and referring customers to management as needed
• To assist promotion & events planning and execution

Requirements

• Minimum 3 years of experience in F&B/Café, and retail merchandising industry a plus.
• Diploma/Certificate holder in Food & Beverage Services Management, Hospitality management or equivalent preferred.
• Shop management knowledge and skills, Integrity, Exceptional Time management, Professionalism, Entrepreneurial and Innovative.
• Keen interest in Anime and Japanese pop culture or language an additional advantage.