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Café Operation Manager/Supervisor

Borr Drilling

Singapore

On-site

SGD 45,000 - 60,000

Full time

Yesterday
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Job summary

A leading company in the F&B industry seeks an Operation Manager/Supervisor for their outlet at the Esplanade. The role involves overseeing daily operations, ensuring high standards of service and product quality, and managing staff effectively. Ideal candidates will have relevant experience and a passion for customer service and pop culture.

Qualifications

  • Minimum 3 years of experience in F&B/Café, retail merchandising preferred.
  • Knowledge in shop management with a customer-oriented attitude.
  • Keen interest in Anime and pop culture.

Responsibilities

  • Overall responsibility for F&B services and merchandise retail daily operations.
  • Manage daily operations of ANIPLUS merchandise café outlet.
  • Ensure proper documentation for F&B and merchandise stock lists.

Skills

Time management
Customer service
Integrity
Entrepreneurial
Innovative

Education

Diploma/Certificate in Food & Beverage Services Management
Hospitality Management

Job description

The Operation Manager/Supervisor is responsible for day-to-day operations of the F&B and merchandise outlet located at the Esplanade. This role involves managing crew members, ensuring exceptional customer service and maintaining a high standard of product quality and presentation.


Responsibilities

Overall responsibility for F&B services and merchandise retail daily operations.

  • Responsible for daily operation of ANIPLUS merchandise café outlet
  • F&B related matters: Ingredient purchase, QC & Stock count, R&D, creation and implementation of new dishes and beverages, costing control etc
  • Merchandise related matters: Merchandise display, QC & stock count etc
  • Daily café maintenance and upkeep to meet operational needs, hygiene matters, and safety standards.
  • Responsible for part-timers’ duties and roasters
  • To ensure proper documentation and procedures relating to F&B stock list and merchandise stock list, work alongside finance team & marketing team for planning and implementation of activities.
  • To adopt a customer-orientated attitude. Attend to customers and provide advice on enquires, foods & drinks and merchandise order taking and cashiering for payment process. Respond to customer complaints and questions, resolving issues where possible and referring customers to management as needed
  • To assist promotion & events planning and execution

Requirements

  • Minimum 3 years of experience in F&B/Café, and retail merchandising industry a plus.
  • Diploma/Certificate holder in Food & Beverage Services Management, Hospitality management or equivalent preferred.
  • Shop management knowledge and skills, Integrity, Exceptional Time management, Professionalism, Entrepreneurial and Innovative.
  • Keen interest in Anime and pop culture.
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