Cafe Manager

JOB EXPRESS SERVICES PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading café management firm is seeking a hands-on Cafe Manager in Singapore to oversee daily operations. Responsibilities include managing staff, ensuring customer service excellence, and achieving operational efficiency. Ideal candidates will have at least 5 years of management experience in a fast-paced café environment. The role offers a competitive salary with demanding hours, including weekends and public holidays.

Qualifications

• Minimum 5 years of hands-on management experience in a fast-paced F&B or café environment.
• Proven track record in team leadership, operational efficiency, and crisis handling.
• High level of discipline, accountability, and resilience under pressure.

Responsibilities

• Take full ownership of end-to-end café operations, including staffing and cost control.
• Lead, train, and discipline a team of service and kitchen staff.
• Drive sales and manage food cost and labour cost.

Skills

Team leadership

Operational efficiency

Crisis handling

People management

Communication skills

Job description

Job Title: Cafe Manager

Location: East Region

Working Hours: 6 days per week, 44 hours

Salary: $5,000 – $6,200

Job Description:

We are seeking a hands-on, experienced, and highly driven Cafe Manager to oversee the full spectrum of daily operations in a fast-paced and high-volume café environment. This is a demanding leadership role requiring strong operational skills, discipline, and full commitment to excellence in customer service and team performance.

Key Responsibilities:

* Take full ownership of end-to-end café operations, staffing, cost control, and performance metrics

* Lead, train, and discipline a team of service and kitchen staff to uphold high standards at all times

* Maintain strict adherence to hygiene, food safety, and workplace safety requirements

* Drive sales, manage food cost, labour cost, and negotiate with suppliers to ensure operational efficiency and profitability

* Implement SOPs and uphold service consistency across shifts and outlets

* Handle all customer feedback professionally and resolve any service recovery issues swiftly

* Monitor inventory closely and ensure timely ordering and stock accuracy

* Prepare and submit daily/weekly sales and operations reports to management

* Be on the ground during peak hours, including weekends and public holidays

* Take initiative to improve café systems, workflow, and staff productivity

* Handle any emergency, staff shortage, or unexpected operational challenge promptly

Requirements:

* Minimum 5 years of hands-on management experience in a fast-paced F&B or café environment

* Proven track record in team leadership, operational efficiency, and crisis handling

* Strong people management and communication skills

* Willing to lead by example and work frontline when required

* High level of discipline, accountability, and resilience under pressure

* Able to commit to peak periods, long hours, weekends, and public holidays without issue

* Passion for food, service excellence, and team development