CAFE MANAGER

AXSOLUTE PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading café is seeking a Cafe Manager to oversee daily operations and ensure customer satisfaction. The role involves staff management, financial oversight, and developing marketing strategies to enhance visibility and profitability. Ideal candidates will have strong leadership skills and experience in the food service industry.

Qualifications

• Experience in managing a café or similar establishment.
• Strong leadership and communication skills.
• Ability to manage budgets and financial reports.

Responsibilities

• Oversee daily operations and staff management.
• Ensure high levels of customer satisfaction.
• Manage inventory and financial aspects of the café.

Skills

Staff Management

Customer Service

Inventory Management

Financial Management

Marketing

Operations Oversight

Menu Development

Customer Engagement

Reporting

Job description

A cafe manager is responsible for overseeing the daily operations of a café, ensuring it runs smoothly and efficiently. Here are the key responsibilities typically included in a cafe manager's job scope:

1. Staff Management:Recruiting, hiring, and training café staff.
   Scheduling shifts and managing employee performance.
   Fostering a positive work environment and resolving conflicts.
2. Customer Service:Ensuring high levels of customer satisfaction and addressing customer complaints.
   Training staff to provide excellent service.
3. Inventory Management:Ordering and maintaining stock of food, beverages, and supplies.
   Monitoring inventory levels and managing waste.
4. Financial Management:Managing the café's budget, including forecasting revenue and controlling costs.
   Overseeing cash handling, sales transactions, and financial reports.
5. Marketing and Promotion:Developing and implementing marketing strategies to attract customers.
   Organizing events or promotions to boost sales and visibility.
6. Operations Oversight:Ensuring compliance with health and safety regulations.
   Maintaining cleanliness and organization in the café.
   Implementing standard operating procedures to improve efficiency.
7. Menu Development:Assisting in the creation and updating of the menu offerings.
   Experimenting with new recipes and presentations.
8. Customer Engagement:Interacting with customers, gathering feedback, and fostering relationships.
   Building a loyal customer base through excellent service and communication.
9. Reporting:Analyzing performance metrics and preparing reports for senior management.
   Keeping track of daily sales and operational issues.

Through these responsibilities, a cafe manager plays a crucial role in the success of the establishment, ensuring both customer satisfaction and profitability.