Cafe Manager

Bettr Barista; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading coffee company in Singapore seeks a lead beverage manager to oversee operations at their café. You will manage staff, optimize guest experiences, and drive financial success while adhering to service standards and fostering a positive work atmosphere. Join a community-oriented company focused on making a real impact.

Benefits

Career development opportunities

Family-like work environment

Passion-driven cultural ethos

Qualifications

• Minimum 3 years experience in beverage management or front-of-house management.
• Comprehensive knowledge of alcoholic and non-alcoholic beverages.
• Exceptional interpersonal skills.

Responsibilities

• Oversee daily operations of café and lead FOH & BOH teams.
• Manage overall P&L for the outlet and improve guest experience.
• Recruit, train, and manage front and back-of-house staff.

Skills

Leadership

Communication

Team Management

Customer Service

Mixology

Knowledge of Beverages

Tools

Point-of-Sale (POS) Systems

Job description

You will be in charge of the Bettr Coffee cafe @ Foundry and oversee the daily operations of the front & back-of-house teams at the Bettr Coffee’s café at the Foundry, ensuring standards and SOPs are followed, executed and in place to deliver exceptional products & services and a welcoming environment for guests. You are also responsible for optimizing the overall guest experience, and fostering a positive and productive work atmosphere for all FOH & BOH staff.

If you share our values of purpose-driven work, community impact, and continuous improvement, join us to redefine the art of beverage service and champion a new breed of business that work first towards doing real good in real places, and having a real impact.

Key Responsibilities:

Operations/FOH+BOH:

• Work closely with the team to achieve topline targets and manage operational costs to ensure financial viability of the outlet

• Manage overall P&L for the outlet including revenue from corporate events

• Manage key stakeholders like landlord, community partners, customers to ensure win-win relationships

• Lead the front & back-of-house teams to provide a warm, welcoming, and memorable experience for all guests.

• Recruit, train, and manage a dynamic front and back-of-house team, including servers, baristas, bartenders, kitchen and support staff.

• Set, maintain and train impeccable service standards, ensuring that guests receive prompt, attentive, and personalized service.

• Foster clear and effective communication within the team to ensure smooth operations.

• Handle guest and partner inquiries, feedback, and concerns with professionalism and a commitment to resolving issues swiftly.

• Possess in-depth knowledge of the food and beverage offerings, and train staff to provide informed recommendations to guests.

• Ensure consistency and quality in food and beverage offerings, presentation and service quality.

• Create and manage staff schedules to meet operational needs and labor cost goals.

• Manage costs effectively, monitoring pricing, waste, and inventory levels to optimize profitability.

• Cultivate and manage relationships with suppliers and distributors to secure the best products and negotiate favorable terms.

• Ensure adherence to health and safety regulations, liquor laws, and company policies

• Implement strategies to enhance guest satisfaction and maximize revenue through upselling and suggestive selling techniques.

• Oversee the planning and execution of special events, private dining, and catering operations.

• Work together with the kitchen and beverage teams to ensure menu changes are implemented regularly

• Manage the POS, liaising with vendor, and all other tech/digital systems that are required for the smooth running of the outlet

• Drive the sustainability efforts of the cafe to attain the Food Made Good Standard.

Bar:

• Oversee all aspects of bar operations, including staff management, inventory control, and beverage quality, freshness, and consistency.

• Train and mentor bar staff to ensure they have the knowledge and skills to prepare and serve beverages to the highest standards.

• Collaborate with the culinary team to create beverage pairings that complement the food menu.

BB Ambassador and advocate:

• Acts with integrity, honesty, and knowledge that promote the culture, values, and mission of The Bettr Group.

• Work closely with senior management to develop team’s vision and strategies for the year, in support of overall organisation’s visions and strategies

• Work closely with other teams to ensure optimal utilisation of organisation’s resource, brand adherence and to achieve organisational wide goals

• Work closely with Academy/Social to ensure that the team remains true to our social core and provide on-going support to meeting social KPIs, including hiring interns and graduates from Bettr’s social programmes and creating a safe supportive growth environment for them to thrive

Requirements:

• Minimum 3 years proven experience in a lead beverage management position or lead front of house manager role, preferably in upscale restaurants or bars. Proven leadership experience or related hospitality leadership role.

• Comprehensive knowledge of alcoholic and non-alcoholic beverages, including mixology and wine service.

• Strong leadership and team management skills.

• Exceptional interpersonal and communication skills..

• Strong knowledge of cafe/bar operations, including service standards, reservations, and guest relations.

• Exceptional interpersonal and communication skills.

• Proficiency in point-of-sale (POS) systems and restaurant management software.

• Knowledge of food and beverage offerings, wine service, and mixology.

• Leadership, coaching, and team-building abilities.

All applications will be treated confidentially. Please write in to [e-mail] and tell us why you'd like to be a part of our merry crew.

We regret that only shortlisted candidates will be contacted.

About The Bettr Group

The Bettr Group is a home-grown specialty coffee company founded in 2011, and Singapore’s first certified B-Corporation. Currently comprising Bettr Barista and Bettr Coffee Company, they offer world-class professional coffee education, sustainably sourced coffee products and caffeine driven experiences.

The Bettr Group works to empower lives through a Holistic Training Programme for marginalised women and youth, by nurturing direct and sustainable trade across its supply chain, and by building socially conscious communities wherever they operate.

The 2017 President’s Challenge Social Enterprise of the Year was awarded to The Bettr Group, and they were also recognised as a Best For The World (Community) organisation from 2016-2019. More at bettr.group

BETTR@WORK

We're a diverse, mad flock of multi-hyphenates... all united behind our purpose of wanting to make the world a Bettr place through the work we do.

Some of us are a little geeky, some are a little OCD and some are all over the place all the time. But we have a lot of get-it-done gung ho and share a collective commitment to bringing the best of our individual super powers to work everyday to keep the Bettr world buzzing.

Bettr Group is an equal-opportunity, non-pigeonholey organisation and Singapore's first certified B Corporation . We have an open door hiring policy, where we offer employment opportunities regardless of educational attainment, work history, or past social barriers.