BUTLER, Lead - Luxury Hotels

Inter Island Manpower Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company in the hospitality industry is seeking a Butler Services Supervisor. This role involves overseeing a team to deliver exceptional service, managing guest preferences, and ensuring a high standard of personalized experiences in a luxury hotel environment. Candidates should have significant experience in hospitality, strong leadership skills, and the ability to enhance guest service quality.

Qualifications

• Minimum 3–5 years of experience in luxury hotel or butler services.
• Supervisory experience preferred.
• Strong knowledge of personalized guest service standards.

Responsibilities

• Lead and supervise daily operations of the Butler Services team.
• Manage pre-arrival preparations and bespoke amenities for VIPs.
• Monitor service performance and propose improvements.

Skills

Leadership

Communication

Interpersonal Skills

Attention to Detail

Multitasking

Education

Diploma in Hospitality Management

Tools

Opera PMS

Job description

Primary Responsibilities:

• Lead and supervise the daily operations of the Butler Services team to ensure consistent and exceptional service delivery.

• Manage pre-arrival preparations, guest preferences, and bespoke amenities for VIPs and special guests.

• Conduct in-room registration, private guest orientation and deliver customized guest experiences.

• Perform high-touch services such as unpacking of luggage, garment care and personal assistance when required.

• Liaise with key departments (e.g., Housekeeping, F&B, Front Office) to ensure seamless service execution.

• Monitor service performance and guest feedback, propose improvements and innovations.

• Maintain accurate guest profiles and service records in the system.

• Assist in coaching and development of butler team members.

Requirements:

• Diploma in Hospitality Management or related fields.

• Minimum 3–5 years of experience in luxury hotel or butler services, with supervisory experience preferred.

• Strong knowledge of personalized guest service standards.

• Excellent leadership, communication and interpersonal skills.

• Proficient in hotel property management systems (e.g., Opera PMS).

• High attention to details and ability to multitask in a dynamic environment.

• Ability to remain calm and resourceful under pressure.

• Flexibility to work varied shifts, including weekends and public holidays.

Loh Lyne (EA Personnel Registration No: R1879627)

Inter Island Manpower Pte Ltd (Co Reg: 200810144N/ EA License: 08C3527)