Butler (Front Office)

SHANGRI-LA HOTEL LIMITED; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

Shangri-La Hotel Singapore seeks a dedicated Front Office Butler to provide exceptional personalized service to VIP and Suite guests. The role entails managing check-ins and check-outs, ensuring guest satisfaction, and maintaining high standards of service. Ideal candidates have at least two years of hotel experience and excellent communication skills.

Benefits

Great benefits

Work-life balance

Qualifications

• Minimally 2 years' experience working in a well-known hotel.
• Excellent communication skills.
• Able to carry heavy objects (e.g., luggage).

Responsibilities

• Provides personalized service to VIP & Suite guests.
• Conducts guest check-ins and check-outs smoothly.
• Ensures all interactions are professional and meet hotel standards.

Skills

Communication

Customer Service

Engagement

Job description

At Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and every one with honor, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.

We are looking for a Front Office (Butler) to join our team!

As a Front Office (Butler), we rely on you to:

Provides personalized service to VIP & Suite guests such as In room check in and check outs, secretarial and concierge services, mail and information, airline reservations / confirmations and food and beverage service.
Assist in Reception / Guest relations / Valley Wing Lounge & Summit room duties.

• To have knowledge of the operational systems of the Valley wing & Guest
  relations operation and related areas
• Ensures personal engagement with all VIP & suite guests and their preferences are collected, correctly recorded and acted upon in order to delight our guests
• Drives customer delight and retention by being a role model in delighting guests in every single interaction
• Actively obtains feedback from guest to improve services and facilities
• Ensures all interactions with guests are handled professionally and with proper care and attention and in keeping with the hotel's policies and procedures at all times
• Ensures all VIPs, suite guests and delegates arriving and departing by re met and greeted and experience a smooth and seamless check in and check out
• To highlight any special events or anniversary of guest and ensure the personalized welcome card from Higher Management along with amenities are prepared
• Whenever possible, to engage in small conversation with guests and find out about their stay and any special preferences
• Checks rooms before guest arrives and reports any repair or discrepancies to Engineering & HK Department immediately
• Checks quality / presentation / temperature of food / beverage / service prior to serving
• Provides one-stop-shop service to guests (Concierge, F&B, Cashiering, Check-In etc.)
• Establishes and develops good working relations through cooperation and constant feedback
• Maintains the integrity and confidentiality of guest information at all times

Requirements

• Able to work shift, weekends and public holidays
• Neat and Pleasant appearance
• Well groomed
• Well versed in the English Language
• Outspoken and friendly
• Excellent communication skills
• Good physical health
• Able to carry heavy objects (eg luggage)
• Minimally 2 years' experience working in a well-known hotel