Butler Coordinator

RAFFLES SENTOSA SINGAPORE; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A luxury hotel in Singapore is seeking a Butler to provide excellent service to guests, ensuring their expectations are met. Responsibilities include answering calls per brand standards, preparing dining setups, and enhancing guest experiences through personalized service. Ideal candidates should have strong organizational and problem-solving skills, with a dedication to delivering exceptional hospitality.

Qualifications

• A positive personality who can work under pressure with minimal supervision.
• Commitment to exceed performance standards.
• Ability to work in a multi-cultural workforce.

Responsibilities

• Answer the telephone as per Raffles brand standards.
• Setup and prepare dining condiments and utensils.
• Ensure guest expectations are met by providing attentive service.

Skills

Excellent eye for detail

Good organizational skills

Problem solving skills

Engagement with guests

Flexibility

Tools

Opera Property Management System

Microsoft Office Suite

Job description

Job Description

• Answer the telephone as per Raffles brand standards and telephone etiquette guidelines.
• Monitors Message Box task completion that are assigned to the butler team.
• Execute all mise-en-place duties and responsibilities as directed, on time, according to the predetermined standards.
• Set up and prepare private dining condiments, utensils and trays in accordance with the departmental standards.
• Adhere to the gust recognition program by being familiar with the names of the in-house guests and by greeting the guests by name.
• Present food and beverages in a manner which ensures that departmental standards are maintained, and guest satisfaction is maximized.
• Enquire about the satisfaction with food and beverages, and about the service provided by communicating directly with guests.
• Have thorough knowledge of the menu, drinks list and wine list and to be able to respond to guest inquiries and to up-sell appropriate food and beverage items.
• Ensure that guests expectations are met or exceeded by providing an efficient, friendly and attentive service.
• Knows all arrival lists in advance and guest profile, including companions ‘preferences as submitted by the butlers.
• Curates experiences to include all possible hotel and city activities, bespoke services, and rituals during the guest’s stay that are personalized as per record of preferences;
• Follows-up on butlers on guest activities to ensure service was/is being delivered well.
• Track and monitor services to be performed by other operational departments are met and that butlers follow-through with scheduled requests (turndown, maintenance, F&B) are met.

Qualifications

• A passionate positive personality with excellent eye for detail who can work under pressure with minimal supervision.
• Good organizational skills, problem solving skills and engagement with guests to anticipate their needs.
• Commitment to meet and exceed all performance standards.
• Constantly look to develop own professional skills and abilities.
• Adherence to Standard operating procedures
• Ability to work a multi-cultural workforce.
• High level of integrity, promptness, creativity, enthusiasm, dedication, time management, Team work, flexibility and support for continuous improvement
• Good knowledge of the entire Housekeeping Operations
• Knowledge of Opera Property Management System preferred.
• Curiosity, listening skills
• Strong ability and knowledge of Microsoft Office Suite (Excel, PowerPoint, etc.).