Butchery & Rotisserie Operations Manager

Zac Meat & Poultry Pte Ltd; Singapore; On-site; SGD 33,000 - 61,000; Full time

Job summary

Zac Meat & Poultry Pte Ltd is seeking an Outlet Supervisor to manage daily operations for both online and instore orders, ensuring timely fulfillment, quality, and hygiene standards. You will oversee staff, handle disciplinary matters, recruitment, and training while maintaining customer relationships.

The role requires 2+ years in a fast-paced service environment, strong teamwork, and willingness to work shifts including weekends and public holidays.

Qualifications

• Minimum equivalent of GCE 'N' level or Certificate in F&B Service.
• Minimum 2 years working experience in fast-paced environment or service in the same capacity.
• Willingness to work on shifts, including weekends and public holidays.
• Good communication and interpersonal skills.

Responsibilities

• Manage food quality, consistency, presentation and costs with proper planning based on sales needs.
• Ensure customer satisfaction by delivering timely and quality services.
• Ensure that high standard of hygiene is maintained by all staff as per regulations.
• Follow up manpower planning to ensure staffing meets the sales needs.
• Make decision on issues such as discipline, termination of employment, performance assessment and reward.
• Assist in interviewing, recruiting and training staff.
• Solicit feedback from customers and staff, for areas of improvement and incorporate useful suggestions into operations.
• Know the duties & responsibilities of staff & ensure they are carried out.
• Supervise operations in theoutlet and serve customers when required.
• Handle customer complaints, maintaining good customer relationships.
• Any other tasks as and when assigned by Management.
• In charge of new product creation, be it seasonal, raw or cooked rotisserie items.
• To decide on supply for the various meat types or grades that provide premiums to consumers.
• List additional products that are suitable or useful for business.

Skills

Good communication

Interpersonal skills

Team player

Education

GCE 'N' level or Certificate in F&B Service

Job description

Zac Meat & Poultry Pte Ltd is seeking an Outlet Supervisor to manage daily operations for both online and instore orders, ensuring timely fulfillment, quality, and hygiene standards. You will oversee staff, handle disciplinary matters, recruitment, and training while maintaining customer relationships.

The role requires 2+ years in a fast-paced service environment, strong teamwork, and willingness to work shifts including weekends and public holidays.