Business Systems Operations Manager (Sales Ops)

HYCU, Inc.; Singapore; On-site; SGD 115,000 - 155,000; Full time

Job summary

A leading SaaS company in Singapore seeks a Business Systems Operations Manager to drive Go-To-Market scalability and enhance operational excellence. You will lead Salesforce architecture, oversee systems operations, and mentor a global team. Essential qualifications include a Bachelor's Degree, Salesforce Admin Certification, and extensive experience in Revenue Operations and managing teams. Join a company with a strong culture focused on authenticity and empathy, and enjoy competitive benefits including medical insurance and career development opportunities.

Benefits

Medical insurance

Generous time off

Career development programs

Inclusive global culture

Equity program participation

Qualifications

• 7+ years in leading GTM systems or Revenue Operations in SaaS environments.
• 3+ years managing teams of system administrators/business analysts.
• Deep expertise in GTM tech stacks including Salesforce.

Responsibilities

• Enhance operational efficiency by modernizing legacy automations.
• Oversee Salesforce administration and user management.
• Mentor and manage a global team of system administrators.

Skills

Stakeholder Engagement

Project Management

Salesforce Architecture

Data Model Architecture

System Health Monitoring

Territory Planning

Quota Operations

Cross-Functional Collaboration

Education

Bachelor's Degree

Salesforce Admin Certification

Tools

Salesforce

Clari

Salesloft

ZoomInfo

DealHub

Job description

Business Systems Operations Manager (Sales Ops)

As the fastest-growing leader in the multi-cloud and SaaS data protection as a service industry, HYCU is revolutionizing data backup and recovery for on-premises, cloud-native, and SaaS IT environments worldwide. With our award-winning R-Cloud platform, we simplify data protection, migration, disaster recovery, and ransomware protection, making us the #1 SaaS Data Protection platform in the market. By joining HYCU, you will be part of a company that has raised $140M in VC funding, boasts an industry-leading NPS score of 91, and is headquartered in Boston, Mass. Learn more about us at www.hycu.com.As a dynamic and strategic Business Systems Operations Manager, you will play a pivotal role in driving Go-To-Market (GTM) scalability and operational excellence at HYCU. Reporting to the Sr. Director of Sales Operations, you will lead efforts to align our Salesforce platform, GTM systems, and cross-functional workflows to enhance revenue growth, optimize customer engagement, and streamline execution across Sales, Marketing, Customer Success, Renewals, and Product teams.Your responsibilities will include:Salesforce Architecture & Strategy:- Enhancing operational efficiency by modernizing legacy automations to Salesforce Flows and standardizing declarative architecture.- Establishing and enforcing governance frameworks for new objects, fields, workflows, integrations, and process automations.- Designing and maintaining scalable data hierarchies across global account, contact, and ownership models.- Creating and managing account deduplication rules, lead/contact routing, case assignment, and field standardization across datasets.- Defining and executing a unified data management strategy across GTM systems and downstream applications, while ensuring data integrity through regular audits.GTM Systems Operations:- Overseeing Salesforce administration, user management, permission models, automation, layouts, dashboards, and reporting.- Managing and evolving the GTM tech stack and systems roadmap, including platforms like Salesforce, Clari, ZoomInfo, DealHub, and Salesloft.- Leading initiatives to implement new systems, integrations, and process improvements, and driving change management and user adoption.- Operationalizing annual GTM planning initiatives such as territory design, segmentation logic, routing architecture, and quota reassignment processes.- Developing and maintaining scalable operational reports, dashboards, and business intelligence to support global revenue teams.- Identifying and automating manual workflows to enhance efficiency, accuracy, and operational effectiveness, and documenting best practices and process standards.Leadership & Cross-Functional Partnership:- Mentoring and managing a global team of system administrators and analysts across multiple regions and time zones.- Collaborating closely with GTM, Finance, and Product leaders to ensure operational alignment with evolving business priorities.- Managing vendor and consulting relationships to support systems development, integrations, and ongoing optimization.- Ensuring compliance with data privacy/security regulations such as GDPR, CCPA, SOC, and HIPPA as they relate to systems.To be successful in this role, you should have:- A Bachelor's Degree and Salesforce Admin Certification, with additional certifications like Platform App Builder, Advanced Admin, CPQ being preferred.- 7+ years of experience in leading GTM systems, Business Systems Operations, or Revenue Operations in SaaS or high-growth environments.- 3+ years of experience in managing teams of system administrators and/or business analysts.- Deep expertise in GTM tech stacks including Salesforce, Clari, Salesloft, ZoomInfo, and experience with DealHub is a plus.- Strong background in data governance, deduplication logic, data model architecture, and system health monitoring.- Proven track record in supporting territory planning, account segmentation, and quota operations at scale.- Excellent skills in cross-functional collaboration, stakeholder engagement, and project management, with an ability to thrive in fast-paced environments.At HYCU, our Core Values - Authenticity, Grit, and Empathy - guide everything we do. We take pride in fostering an inclusive and diverse culture that supports our employees and customers to achieve extraordinary results. If you are passionate about staying true to our Core Values and want to work in a fast-paced, innovative environment, HYCU is the place for you.Join us at HYCU, one of CRN's Cloud 100 Companies for 2025, and build your career with a Visionary B2B SaaS company recognized in Gartner's Magic Quadrant for Enterprise Backup. We offer a competitive benefits package, including Medical insurance, generous time off, career development programs, an inclusive global culture, and participation in our equity program.,

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