Business System and Process Manager (Logistics)

Apple; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

Apple in Singapore seeks a dynamic Portfolio Manager to lead cross-functional programs transforming the Asia Pacific Logistics operations. You will drive end-to-end initiatives, align with business strategy, and partner with engineering to implement scalable capabilities using Agile when applicable.

You will champion UAT, change management, and adopt AI/GenAI/RPA to improve efficiency, while ensuring regional and global integration with Apple's standards across multiple functions.

Qualifications

• 7+ years in business process management or supply chain projects.
• Experience leading cross-functional teams on large-scale supply chain programs.
• Lean, Six Sigma, Kaizen methodologies.
• CRM, ERP familiarity.
• Strong communication and presentation skills.
• Analytical and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Degree in Business Admin, Supply Chain, Industrial Engineering, or related field.

Responsibilities

• Lead end-to-end cross-functional programs optimising the Logistics supply chain across Asia Pacific.
• Apply PM methodologies (Agile, Scrum, Waterfall); manage risk and governance.
• Serve as a solution architect, collaborating with engineering to design scalable capabilities.
• Champion UAT and Change Management for smooth adoption post go-live.
• Leverage AI/GenAI/RPA to drive efficiency and automate tasks.
• Ensure regional and global integration per Apple standards.
• Orchestrate end-to-end ops across teams to create seamless, cost-efficient, carbon-free solutions.
• Drive continuous improvement, benchmark against best practices, and push innovation.

Skills

Cross-functional leadership

Project management

Analytical skills

Communication skills

Stakeholder management

CRM familiarity

ERP familiarity

Agile / PMO

Education

Bachelor's in Business Administration / Supply Chain / Industrial Engineering

Tools

SAP

Web technologies

Robotics

Job description

Summary

Imagine what you could do here. At Apple, great new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish!

We are strengthening our team and are seeking a dynamic and seasoned Portfolio Manager. We feature a collaborative environment with creative, inquisitive people and groundbreaking technologies.

As part of the Pacific Operations Business Process Re-engineering team, you'll play a pivotal role in leading projects that transform Apple's Logistics operations in the rapidly growing Asia Pacific region (Greater China, North East Asia, South East Asia, Australia & New Zealand). Apple supply chain is undergoing a major transformation focused on optimization, automation, and the application of generative AI across site, network, and processes. This exciting role offers the opportunity to lead a diverse range of cross-functional programs driving this strategic transformation. If you're passionate about driving critical initiatives and optimising supply chains, this is the perfect opportunity to make a significant impact. Come join us and make a difference!

De ion

• Lead and Drive Transformational Cross-Functional Programs: Lead and drive end-to-end cross-functional programs focused on optimising the Logistics supply chain across the Asia Pacific region. This includes defining program scope, objectives, and success metrics aligned with overall business strategy.
• Apply Best-in-Class Project Management Practices: Utilize industry-leading project management methodologies (e.g., Agile, Scrum, Waterfall) to plan, execute, and monitor projects effectively. Implement robust risk management strategies and ensure adherence to project governance frameworks.
• Serve as a Solution Architect and Agile Partner: Act as a solution architect, collaborating closely with engineering teams to design, develop, and deliver scalable and innovative capabilities using Agile methodologies when applicable.
• Champion User Acceptance Testing (UAT) and Change Management: Lead and manage comprehensive User Acceptance Testing (UAT) processes and drive effective change management strategies to ensure smooth adoption and successful implementation of new business processes and system changes post go-live.
• Leverage Cutting-Edge Technologies for Operational Excellence: Identify and implement opportunities to leverage leading-edge technologies such as AI/ML, GenAI, and RPA to drive efficiency gains, automate repetitive tasks, and improve the overall performance of operations teams. Continuously explore and evaluate emerging technologies.
• Ensure Global and Regional Integration: Ensure that business processes and systems are seamlessly integrated both regionally and globally, adhering to Apple's standards and guidelines. Focus on creating a consistent and scalable global operating model.
• Orchestrate and optimize end-to-end operational processes across Operations and cross-functional teams (Logistics, Trade Compliance, Retail Fulfillment, Finance, and AppleCare) to create seamless, cost-efficient, and carbon-free solutions.
• Drive Continuous Improvement and Innovation: Foster a culture of continuous improvement and innovation within the team, encouraging experimentation, data-driven decision-making, and a relentless focus on optimizing business processes and systems. Benchmark against industry best practices and identify opportunities to differentiate Apple's customer experience.

Minimum Qualifications

• 7+ years of progressive experience in business process management, system implementation, specifically within a distribution center or supply chain environment.
• Proven experience leading cross-functional teams and successfully managing complex and strategic projects related to supply chain enablement, system implementations, or process re-engineering.
• Strong understanding of process improvement methodologies (e.g., Lean, Six Sigma, Kaizen) and experience with structured project management approaches.
• Familiarity with CRM, ERP, and other enterprise systems.
• A proven ability to influence and collaborate across all levels of the organization thanks to excellent communication, interpersonal, and presentation skills.
• Strong analytical and problem-solving skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Degree or equivalent experience o in Business Administration, Supply Chain, Industrial Engineering, or a related field.

Preferred Qualifications

• Expertise in implementing and integrating DC automation technologies, including WMS Proven experience in consulting within the tech industry, or direct experience in implementing and integrating DC automation technologies, including WMS and robotics.
• Strong working knowledge of Warehouse Management Systems (WMS), Transportation Management Systems (TMS), and Enterprise Resource Planning (ERP) systems.
• Demonstrated ability to thrive in a matrixed, global organization, collaborating effectively across diverse teams and cultures.
• Hands-on experience with solutioning in either SAP or web technologies.
• Lean Six Sigma certification preferred.

Apple is an equal opportunity employer that is committed to inclusion and diversity. Apple provides reasonable accommodations to applicants with disabilities and in accordance with local requirements. Apple is a drug-free workplace.