Business / System Analyst

PHOENIX SOLUTIONS (S) PTE. LTD.; Singapore; On-site; SGD 45,000 - 75,000; Full time

Job summary

A leading company is seeking a skilled Business Analyst to manage project requirements and stakeholder engagements effectively. The ideal candidate will have proven experience in business analysis with the ability to create solutions that meet business needs. This role involves extensive documentation, stakeholder collaboration, and process improvement initiatives.

Qualifications

• Certification in Business Analysis preferred.
• Experience in full project development life cycles required.
• Ability to model and analyze business requirements.

Responsibilities

• Manage business requirements and stakeholder needs.
• Document requirements and recommend solutions.
• Prepare end-user documentation for technical systems.

Skills

Business Analysis

Requirements Elicitation

Stakeholder Management

Problem Solving

Documentation

Business Process Modeling

Education

Business Analysis Certification (CCBA, CBAP)

Job description

1. Responsibilities

· Manage the business requirements and functional solution aspects of the project.

· Analyse the stakeholders’ needs, scope the problem and develop business case to address the problem.

· Document requirements, source and evaluate alternatives, and recommend solution that best fits the stakeholders’ needs.

· Work with the stakeholders to ensure smooth deployment and adoption of new solution.

· Perform business analysis:

- Business Analysis Planning and Monitoring: Identify stakeholders, techniques and processes to manage, track and trace requirements.

- Enterprise Analysis: Refine and clarify business need, define solution scope and develop business case.

- Elicitation: Explore, identify and document business needs

- Requirements Analysis: Assess current state, analyse stated requirements of stakeholders and elaborate to sufficient detail that accurately defines business need within specified scope.

- Solution Assessment and Validation: Source and evaluate alternatives to identify solution that best fits business need, identify gaps, and determine workarounds/changes to the solution. Assess deployed solutions to see how well they met the original need.

· Manage conflicts, issues and changes to ensure stakeholders and project team remain in agreement on solution scope, communicate and manage expectations of stakeholders.

· Prepare end user documentation (training manual, user manual, business process flows) on the operation or maintenance of technical systems.

· Assists with the documentation of technical design, specification, and technical solution.

· Maintains document repositories used by project teams and assists with project documentation as needed.

2. What we are looking for

· Business Analysis certification (Certification of Competency in Business Analysis (CCBA), Certified Business Analysis Professional (CBAP)) or an equivalent certification will be an added advantage.

· Hands-on experience in full project development life cycles

· Past track record in business analysis, application solutioning and design

· Ability to model business requirements in business process modelling tool.

· Ability to perform qualitative, quantitative and root-cause analysis.

· Ability to facilitate discussions/workshops to elicit, manage and prioritise key business needs.

· Ability to take a broad, strategic perspective as well as drill deep to understand business needs and challenges.

· Knowledge in one of the following areas will be added advantage, Agile Methodology, Business Process Reengineering, Customer Relationship Management, Data Analytics, ERP, Digital and Mobile Technologies, Knowledge Management

· Knowledge of Singapore Government procurement and governance processes will be an added advantage.

Knowledge of design thinking and workshop facilitation will be an added advantage.