Business Support Specialist

Potentiam Ltd; Singapore; Hybrid; SGD 40,000 - 60,000; Full time

Job summary

Potentiam Ltd is seeking a skilled Business Support Specialist to manage administrative processes and ensure regulatory compliance for offshore teams. This full-time position offers flexible working options, health insurance, and performance bonuses, contributing to the success of SME clients by improving their offshore operations.

Benefits

Health Insurance

Referral Bonus

Performance Bonus

Flexible Working options

Qualifications

• 5+ years' experience in administrative processes.
• Proven experience in a customer experience administrative role.
• Familiarity with regulatory compliance and record management.

Responsibilities

• Manage and maintain records of equipment and compliance.
• Document the installation process and maintain accurate CRM records.
• Follow established processes throughout the installation journey.

Skills

Administrative process

Documentation

Record management

GDPR awareness

Customer experience

Utilise business systems

CRM record maintenance

Job description

About PotentiamPotentiam helps SME companies build world-class offshore teams. Our model is our locations and your dedicated staff under your control. Potentiam have offices in Iasi in Romania, Bangalore and Cape Town, home to large liquid pools of offshore talent working for international companies. Potentiam's management team have had over 15 years" experience in building offshore teams, and have specialist functional expertise to support the transition offshore in technology, finance, operations, engineering, digital marketing, technology and analytics. For decades corporations" scale has enabled them to benefit from the cost and skills advantage of offshore operations. Now SME companies can enjoy a similar benefit through Potentiam without any upfront investment.Location : Bangalore ( Hybrid)Experience - 5+ yearsSkills Required Experience in Administrative process. Experience in documenting the installation process/similar. Experience in managing and maintaining records. Awareness of GDPR/Security/Governance Manage and maintain records of equipment, certifications, and regulatory compliance Proven experience in an administrative customer experience role Utilise business systems, databases and software to support the installation journey Maintain accurate and up-to-date CRM records to ensure a clear audit trail Follow established processes for each stage of the installationBenefits and Perks Health Insurance Referral Bonus Performance Bonus Flexible Working options,

• Job Tags regulatory compliance, customer experience
• Job Type Full time

SKILLS

• Experience in Administrative process
• Experience in documenting the installation processsimilar
• Experience in managing
• maintaining records
• Awareness of GDPRSecurityGovernance
• Manage
• maintain records of equipment
• certifications
• regulatory compliance
• Proven experience in an administrative customer experience role
• Utilise business systems
• databases
• software to support the installation journey
• Maintain accurate
• uptodate CRM records to ensure a clear audit trail
• Follow established processes for each stage of the installation

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