Business Support Officer (Insurance, Office hours, East)

RecruitFirst Pte. Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated individual to manage operations related to Secured Loans. This role involves meticulous record creation, documentation processing, and customer interactions. You will work in a dynamic environment, ensuring requests are handled timely and accurately while contributing to process improvements. Ideal candidates will possess strong communication and negotiation skills, along with proficiency in MS Office tools. Join a forward-thinking company that values attention to detail and teamwork, offering a contract position with the potential for extension.

Qualifications

• Diploma or Degree in relevant studies is required.
• Must be a team player with strong communication skills.

Responsibilities

• Manage record creation and system updates for Secured Loans.
• Process loan documentation and handle customer inquiries.

Skills

Communication Skills

Negotiation Skills

Attention to Detail

Team Collaboration

Education

Diploma/Degree in relevant studies

Tools

MS Word

MS Excel

MS PowerPoint

Job description

RecruitFirst is hiring! You will be outsourced to:

Location:

East

Working Hours:

Mon – Fri: 9am – 6pm

Salary:

Up to $2,800 per month

Duration:

6 months contract, extendable

Job Description:

1. Perform record creation and system updating in the Bank’s operating systems relating to Secured Loans.
2. Process documentation check, loan disbursement, loan servicing activities, loan redemption, fee payments & collection relating to Secured Loans.
3. Prepare instructions, payment advices & notification letters to customers/law firms.
4. Perform imaging, indexing, and filing of collateral documents.
5. Perform reconciliation of General Ledger accounts, transactions & documents.
6. Review & update system reports on a daily, weekly, and monthly basis.
7. Handle filing of source reports & media and arrange for archival.
8. Handle customer/lawyer inquiries.
9. Ensure all requests are processed within the specified service standards, timely and accurately.
10. Manage ad-hoc projects assigned by the Team Manager.
11. Escalate any discrepancies or deviations to the Team Manager.
12. Assist the Team Manager by providing ideas/initiatives to improve workflow and identify operational risks, implementing measures to address/mitigate risks.
13. Perform ad hoc duties as assigned.

Requirements:

1. Diploma/Degree in relevant studies.
2. You must be a team player and an effective negotiator with good communication, presentation, and interpersonal skills.
3. Proficient in MS Word, Excel, and PowerPoint.
4. High attention to detail, meticulous, and able to work in an ambiguous environment with minimal supervision.
5. Singaporeans only.